It sounds like you are going to need two active links; one with a set fields action that pulls the Support Staff field value from CTM:People; and another that checks the value of the local, HPD:Help Desk field.
AL 1: Run If - 'First Name' != $NULL$ Action 1: Set Fields ~ From CTM:People Set Fields IF: 'Person ID' = $Person ID$ AL 2: Run If - 'Support Staff' = "Yes" Action 1: Change Fields ~ <text field name> ~ Visible Make sure you trace out the existing requester search workflow. You'll want to insert your new active links at the end...you don't want them to fire if the user's search doesn't return a valid requester. Hope that helps! -Eli -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of MCrawford Sent: Sun 2/1/2009 7:06 AM To: arslist@ARSLIST.ORG Subject: 7.0 Set Fields in HPD:Helpdesk from CTM:People Error Greetings, I have created a non-visible text object on HPD:Helpdesk. I would like this object to turn visible on HPD:Helpdesk if when a customer is searched for and selected, and that customer is labeled as support staff. I have tried using a Set Fields active link, however when I save the action, all development fields clear themselves back to 'current screen'. My assumption is that I need to create a field on HPD:Helpdesk called 'Suppot Staff'. Then somehow cause an active link to trigger on a customer entry that pulls the support staff data from CTM:People, and if that flag = yes, then make the text field visible. I'm just stuck since Remedy Administrator keeps clearing my development. Can anyone walk me through this? Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
