Yes enabling and disabling filters on transactions although possible by updating the database directly and signaling the arsignal to re read the definitions, is not a solution cause there could be 2 or more different users trying to do the same thing that would lead to conflicts as to which filter ought to be enabled or disabled.
It is ok to use that method you have in your mind if you know its strictly going to be only one user that may use that filter at any given point of time so it won't matter what filter gets enabled or disabled during that transaction. If you can somehow use Rick's idea it would be a much better approach. Joe ________________________________ From: Rick Cook <remedyr...@gmail.com> To: arslist@ARSLIST.ORG Sent: Wednesday, February 4, 2009 4:35:26 PM Subject: Re: Filters - Enable or Disable via workflow Claire, Why not set those criteria as entry into a filter guide? You could set it to exit the guide after it meets the criteria for one of them. Rick Sent from my Verizon Wireless BlackBerry -----Original Message----- From: "Sanford, Claire" <claire.sanf...@memorialhermann.org> Date: Wed, 4 Feb 2009 15:16:01 To: <arslist@ARSLIST.ORG> Subject: Filters - Enable or Disable via workflow This is something I have never had to do and I scoured the BMC/Remedy KB and didn't find anything. I RTFM and didn't find anything. What I want to be able to do is to enable or disable a filter based on pushing a button on a control panel or saving a record or something of that nature. I want to make it so that my users can do this on their own. Filter A uses one set of criteria Filter B uses a different set Filter C uses a different set than A or B Example: If someone is updating a record that never had information in some of the fields completed - use A If some of the information was completed - use B If the information was completed and is being completely replaced - use C If Filter B and C are enabled, filter A over writes the fields with blanks. So if I can just turn off selected filters based on need, it would be so much easier. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 claire.sanf...@memorialhermann.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
