without knowing all the details, could you build the logic in active link(s) when user saves, set a hidden field and then have the filter check the value to determine whhich one to fire? You can control multiple scenarios by concatinating the field result and test accordingly in filters/filter guide. Mark
-----Original Message----- From: "Sanford, Claire" <claire.sanf...@memorialhermann.org> Date: Wed, 4 Feb 2009 15:16:01 To: <arslist@ARSLIST.ORG> Subject: Filters - Enable or Disable via workflow This is something I have never had to do and I scoured the BMC/Remedy KB and didn't find anything. I RTFM and didn't find anything. What I want to be able to do is to enable or disable a filter based on pushing a button on a control panel or saving a record or something of that nature. I want to make it so that my users can do this on their own. Filter A uses one set of criteria Filter B uses a different set Filter C uses a different set than A or B Example: If someone is updating a record that never had information in some of the fields completed - use A If some of the information was completed - use B If the information was completed and is being completely replaced - use C If Filter B and C are enabled, filter A over writes the fields with blanks. So if I can just turn off selected filters based on need, it would be so much easier. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 claire.sanf...@memorialhermann.org __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
