Laurie,
One thing I would definitely look at is the ardbcQuery.dll. Get the one from the ITSM 7.0.03 patch009 package and replace it everywhere you find it on your server (keep a backup copy of your current version, in case you want to back it out). Other than that, look at the server patches between patch002 and patch006, which is the latest to see if any of the defects addressed match what you're reporting. Good luck! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, February 11, 2009 5:20 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 - Malloc failed on server. Importance: High ** Listers ~ several users have encountered the "ARERR 300 - Malloc failed on server" error when trying to launch an incident. Additionally, the table in the IM Console doesn't list any incidents even though I know there are some (evidenced by my being able to scroll through the table and highlight various rows, even though nothing appears). We don't reboot or restart services on a regular basis and from what I can tell from the error messages doc info below, this may contribute to the problem. I'd like to restart the arserver service, but not before I've gotten suggestions from you folks. Any help is greatly appreciated. Malloc failed on server. The system encountered an error during a call to allocate space. The failure occurred on the server during processing of a call from the client. In general, this error occurs when too many processes are running or when some processes have grown to occupy most or all available memory on the server. Recover the memory by shutting down unneeded processes or by restarting processes that have been running for a while. Windows Server 2003 SQL Server 2005 MidTier: IIS 6 (Apache Tomcat) Java: 1.5.0_15 AR Server / Admin / Client - 7.1.00 Patch 002 7.0.03 Patch 006 Service Desk Asset Management Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo] <http://logos.firstrepublic.com/FRB.jpg> _____ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
