I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job.
-Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe ________________________________ From: jham36 <jha...@gmail.com> To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. "Read" licenses allow users to submit and modify only those entries that they created. Then there is the "Restricted Read" license that only allows submit. "Read" and "Restricted Read" licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, "Oliva Millonig, Patricia" <patricia.ol...@mpi.com> wrote: > Hi Everyone, > > If I create an application in Remedy and want to have users access it do > I need to have AR User fix or floating licenses for them? > > Thanks, > Tricia > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
