Hi, Why not try the test-version of RRR|License to verify how well you have managed to allocate your licenses, and find out the best fixed/floating ratio for your site?
RRR|License is automated, and eliminates a complicated manual analysis. I have not seen any site yet with a manual process that beats RRR|License. The typical site can free between 20% and 30% of their floating licenses. http://rrr.se/doc/RRRLicenseProductSheet.pdf http://rrr.se/doc/RRR_LicenseManagement.pdf All you need is a user-log of 1-6 weeks. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > I would have to say that balancing the number of fixed and floating > licenses is more of an art than a science. Floating are more expensive > than fixed but are more cost effective in the long run. If you are > running a support center or NOC, they are heavy users and should get a > fixed. Years ago I was told (by Remedy Corp) a good ratio is one license > per 3 users. Over time I have found that 5 to 1 works well for me. I do > have to be mindful of the ratio as I add more users. Currently I run 70 > floating licenses for about 330 users. Users are spread across several > time zones. > > Hope this helps > > Mark > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza > Sent: Wednesday, February 25, 2009 10:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Licensing Question > > > > James, while you are right about everything else, users do not need any > kind of licenses to submit a request in a 'custom' application that > Tricia asked about. You need a license only to modify a request that has > not been submitted by you if the Submitter mode is Locked. > > > > Another licensing basic is that all users designated as Administrators > of the system MUST have a Fixed license so that they can perfom their > Administrator functions. Just adding them to the Adminstrator group is > not enough. > > > > At least one user MUST have a Fixed license and be in the Administrator > group at all times. > > > > Cheers > > > > Joe > > > > ________________________________ > > From: jham36 <jha...@gmail.com> > To: arslist@ARSLIST.ORG > Sent: Wednesday, February 25, 2009 10:03:51 AM > Subject: Re: Licensing Question > > That all depends on your needs. Fixed and Floating licenses allow users > to submit and modify all entries, barring any other security you might > add. The difference between fixed and floating is that Floating > licenses are shared. If you have 20 users sharing 5 floating licenses, > only 5 users can login with read/write access. A fixed license is a > dedicated license to individual users. Someone with a fixed license > will always be allowed to login with read/write access. "Read" licenses > allow users to submit and modify only those entries that they created. > Then there is the "Restricted Read" license that only allows submit. > > "Read" and "Restricted Read" licenses are unlimited. You can assign as > many of these as you wish. > > > James > > On Feb 25, 9:36 am, "Oliva Millonig, Patricia" > <patricia.ol...@mpi.com> wrote: >> Hi Everyone, >> >> If I create an application in Remedy and want to have users access it > do >> I need to have AR User fix or floating licenses for them? >> >> Thanks, >> Tricia >> >> This e-mail, including any attachments, is a confidential business > communication, and may contain information that is confidential, > proprietary and/or privileged. This e-mail is intended only for the > individual(s) to whom it is addressed, and may not be saved, copied, > printed, disclosed or used by anyone else. If you are not the(an) > intended recipient, please immediately delete this e-mail from your > computer system and notify the sender. Thank you. > > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > This e-mail is the property of NaviSite, Inc. It is intended only > for the person or entity to which it is addressed and may contain > information that is privileged, confidential, or otherwise protected > from disclosure. Distribution or copying of this e-mail, or the > information contained herein, to anyone other than the intended > recipient is prohibited. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
