Morning list. I'm working on importing about 250 people records using the ITSM 7.0.03 data load utility, and I am encountering a timeout error every time I try to promote the validated data. Once I click Promote, I get 4 records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events with a return message of "Running". I check the People and User forms and the first record from the staging form has been created as expected, but that is it. Within a few minutes, the CAI Events record has the return message "ARSetEntry - Timeout during database update -- the operation has been accepted by the server and will usually complete successfully". The status in the data load console remains "In Progress". I've killed the process and tried 5 times so far, with the same result each time.
This is a Win 2003 VM, 1.5 gig ram, SS 2005, ARS 7.0.01 patch 3. Thanks in advance for any advice. Details from arerror log: Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 Timestamp: Fri Feb 27 2009 09:56:52.4740 Thread Id: 1424 Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 ServerName: Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 45248 RPC Call: 2 (SE) RPC Queue: 390626 Client: User Remedy Application Service from Unidentified Client (protocol 12) at IP address Form: CTM:LoadPeople Logging On: Code: c0000005 Operation: write Access Addr: 0x541eb5 Stack Begin: Stack End Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 0xc0000005 Fri Feb 27 09:56:52 2009 390626 : AR System server terminated -- fatal error encountered (ARNOTE 21) Andy Lauber Software Engineer II Midland Loan Services 913-253-9097 Phone 913-253-9001 Fax james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. PNCs postal address is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to Unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
