Just a shot in dark, have you turn development cache switch?
Thanks,
Mark
Mark Lev
Sr. Systems Consultant
703-672-4390
732-859-5827 (cell)
mark....@rightstarsystems.com
-----------------------------------------------------------
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
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________________________________
From: Action Request System discussion list(ARSList) on behalf of James Lauber
Sent: Fri 2/27/2009 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Load Utility Timeout
Thanks for the response Chuck. I have been running the process as myself,
and I should have the necessary permissions. I tried running it as appadmin
and had the same result. We also haven't customized our People form, yet
anyway.
Andy Lauber
Software Engineer II
Midland Loan Services
913-253-9097 Phone
913-253-9001 Fax
james.lau...@midlandls.com
Charles Baldi
<charles.ba...@gm
AIL.COM> To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion
list(ARSList)" Subject
<arsl...@arslist. Re: Data Load Utility Timeout
ORG>
02/27/2009 11:08
AM
Please respond to
arsl...@arslist.o
RG
**
I'm not sure if this is related to your problem or not, but we had Data
Load jobs get stuck "In Progress" and had to be killed to clear. The
problem turned out to be that the admin user we were running the job with
(e.g., Demo) did not have the proper ITSM config/admin foundation
priviliges to update the fields. You know like Config Categorization
Admin, Contact Support Admin, etc. We got no errors, the jobs would just
get stuck. Once we granted the proper privileges to that user, the jobs
completed without a hitch.
Also, if you have customized your People form, look for required fields or
dependencies that might choke the Data Load job.
Regards,
Chuck Baldi
On Fri, Feb 27, 2009 at 11:51 AM, James Lauber <james.lau...@midlandls.com>
wrote:
Morning list. I'm working on importing about 250 people records using the
ITSM 7.0.03 data load utility, and I am encountering a timeout error
every
time I try to promote the validated data. Once I click Promote, I get 4
records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events
with a return message of "Running". I check the People and User forms and
the first record from the staging form has been created as expected, but
that is it. Within a few minutes, the CAI Events record has the return
message "ARSetEntry - Timeout during database update -- the operation has
been accepted by the server and will usually complete successfully". The
status in the data load console remains "In Progress". I've killed the
process and tried 5 times so far, with the same result each time.
This is a Win 2003 VM, 1.5 gig ram, SS 2005, ARS 7.0.01 patch 3. Thanks
in
advance for any advice.
Details from arerror log:
Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Feb 27 09:56:52 2009 Timestamp: Fri Feb 27 2009 09:56:52.4740
Thread Id: 1424 Version: 7.0.01 patch 003 200705212328 May 22 2007
02:43:21 ServerName: Database: SQL -- SQL Server Hardware: Intel
Pentium OS: Windows NT 5.2 RPC Id: 45248 RPC Call: 2 (SE) RPC Queue:
390626 Client: User Remedy Application Service from Unidentified Client
(protocol 12) at IP address Form: CTM:LoadPeople Logging On: Code:
c0000005 Operation: write Access Addr: 0x541eb5 Stack Begin: Stack
End
Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Feb 27 09:56:52 2009 0xc0000005
Fri Feb 27 09:56:52 2009 390626 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Andy Lauber
Software Engineer II
Midland Loan Services
913-253-9097 Phone
913-253-9001 Fax
james.lau...@midlandls.com
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