ARServer is crashing. Try upgrading to the latest patch level of 7.0.1. If that doesn't fix the problem, open a support ticket with BMC. ARServer shouldn't crash regardless of what you throw at it; it's a defect in arserver.
Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Fri, Feb 27, 2009 at 10:51 AM, James Lauber <james.lau...@midlandls.com>wrote: > Morning list. I'm working on importing about 250 people records using the > ITSM 7.0.03 data load utility, and I am encountering a timeout error every > time I try to promote the validated data. Once I click Promote, I get 4 > records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events > with a return message of "Running". I check the People and User forms and > the first record from the staging form has been created as expected, but > that is it. Within a few minutes, the CAI Events record has the return > message "ARSetEntry - Timeout during database update -- the operation has > been accepted by the server and will usually complete successfully". The > status in the data load console remains "In Progress". I've killed the > process and tried 5 times so far, with the same result each time. > > This is a Win 2003 VM, 1.5 gig ram, SS 2005, ARS 7.0.01 patch 3. Thanks in > advance for any advice. > > Details from arerror log: > > Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > Fri Feb 27 09:56:52 2009 > Timestamp: Fri Feb 27 2009 09:56:52.4740 > Thread Id: 1424 > Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 > ServerName: > Database: SQL -- SQL Server > Hardware: Intel Pentium > OS: Windows NT 5.2 > RPC Id: 45248 > RPC Call: 2 (SE) > RPC Queue: 390626 > Client: User Remedy Application Service from Unidentified Client > (protocol 12) at IP address > Form: CTM:LoadPeople > Logging On: > Code: c0000005 > Operation: write > Access Addr: 0x541eb5 > Stack Begin: > Stack End > > Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > Fri Feb 27 09:56:52 2009 0xc0000005 > Fri Feb 27 09:56:52 2009 390626 : AR System server terminated -- fatal > error encountered (ARNOTE 21) > > Andy Lauber > Software Engineer II > Midland Loan Services > 913-253-9097 Phone > 913-253-9001 Fax > james.lau...@midlandls.com > > > The contents of this email are the property of PNC. If it was not addressed > to you, you have no legal right to read it. If you think you received it in > error, please notify the sender. Do not forward or copy without permission > of the sender. This message may contain an advertisement of a product or > service and thus may constitute a commercial electronic mail message under > US Law. PNC’s postal address is 249 Fifth Avenue, Pittsburgh, PA 15222. If > you do not wish to receive any additional advertising or promotional > messages from PNC at this e-mail address, click here to Unsubscribe. > https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this > message, you will be unsubscribed from all advertising or promotional > messages from PNC. Removing your e-mail address from this mailing list will > not affect your subscription to alerts, e-newsletters or account servicing > e-mails. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
