Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls).
We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W <frederick.w.gro...@xo.com> wrote: > From: Grooms, Frederick W <frederick.w.gro...@xo.com> > Subject: Re: Popup Broadcast Messages > To: arslist@ARSLIST.ORG > Date: Saturday, 21 March, 2009, 12:23 AM > Actually ... Wouldn't this just be the Alert Tool? > > > > All you have to do is to push to the Alert Events form the > message for > each user. Each user can set up the Alert Tool to pop up > or display a > flashing cursor or play a sound. > > > > Fred > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington > Sent: Friday, March 20, 2009 8:45 AM > To: arslist@ARSLIST.ORG > Subject: Re: Popup Broadcast Messages > > > > ** Think global field, active link on interval... > > > > > From: > > Joseph Kasell <Joseph_Kasell> > > To: > > arslist@ARSLIST.ORG > > Date: > > 03/20/2009 07:38 AM > > Subject: > > Popup Broadcast Messages > > Sent by: > > "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > > > > ________________________________ > > > > > Good morning everybody! > > We're running ITSM 6 on an ARS 7.0.01 server. > > I having a brainlock this morning thinking about this issue > and am > wondering if this is something which is a lot simpler than > what I'm > thinking it should be or if I'm missing the obvious. > > Management here would like to have the ability to have a > broadcast popup > message be sent to Remedy users to inform them of important > activities, > changes in procedures, etc. The message and the users who > are the > target > of the message would change as appropriate and as > circumstances dictate. > > We currently are using emails for all notifications from > Remedy. > However, > for this instance, I am asked to see if this can be done > without the > need > to use email since they want to avoid users needing to > constantly scan > their mail in the event they want a message sent out. > > They also would like the user to click a button on the > message to > acknowledge receipt of the message. > > I'm thinking, OK, have a display-only form appear with > a field to hold > the > message and a button with an active link to perform a close > and > acknowledgement of receipt. I'm trying to figure out > how to get that > form > to appear on user A's screen while he is in Remedy > whenever user B > decides > that there is a need to compose and broadcast such a > message. > > I know there is the bulletin board in ITSM 6, but it > requires active > scanning on the part of the user. We're looking for a > popup. > > Appreciate the help. > > Joe > > Joseph Kasell > Senior Systems Engineer > Navy Federal Credit Union > > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
