Doing it from the remedy user tool would be problematic because you would have to integrate the popup functionality on pretty much any possible screen that would be open at the time.
If your environment allows it though...you could use the "net send" command line to launch a popup box with your click button. I have integrated this kind of thing with the Bulletin Board feature such that if the message to be posted were urgent enough...the message would be broadcast using net send passing the text of the message as a parameter. Your challenge is that this Windows service tends to be frowned upon these days. What's nice about it is that a user will get the popup whether or not he is in remedy at all. And the default behavior is to put it on top of whatever other screens are currently open. Another way to do this with out the net send would be to craft an HTML pop up window. There are scripts available that tell you how to do this. bruce Sisk BFS Enterprises -----Original Message----- >From: Joseph Kasell <joseph_kas...@navyfederal.org> >Sent: Mar 23, 2009 10:19 AM >To: arslist@ARSLIST.ORG >Subject: Re: Popup Broadcast Messages > >Fred, > >You're absolutely right. > >I should restate... > >Alert is installed along with the user tool and is located in the >c:\program files\AR System\User directory, and we could launch it easily. >However, the policy decision was made to not utilize it at the desktop >level. In fact, the Prism package that we use that deploys Remedy to the >desktops here does not include the Alert tool as an item under >Start>Programs>etc in Windows. This is the hand I have to work with. > >Joe > >Joseph Kasell >Senior Systems Engineer >Navy Federal Credit Union > > >Have a Remedy issue or question? Email your query to the >Remedy_Administrators mailbox in Notes. > > > > > > "Grooms, > Frederick W" > <frederick.w.groo To > m...@xo.com> arslist@ARSLIST.ORG > Sent by: "Action cc > Request System > discussion list Subject > (ARSList)" Re: Popup Broadcast Messages > <arsl...@arslist. > ORG> > > > 03/23/2009 09:01 > AM > > > Please respond to > arsl...@arslist.o > RG > > > > > > >Since it is installed as part of the User tool it is already there > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell >Sent: Monday, March 23, 2009 7:10 AM >To: arslist@ARSLIST.ORG >Subject: Re: Popup Broadcast Messages > >Fred, > >You're you're preaching to the choir, but the decision was made years >ago >(and before I came on board here) not to have the alert tool installed >on >the desktops. I don't see that changing any time soon. > >Joe > >Joseph Kasell >Senior Systems Engineer >Navy Federal Credit Union > >Have a Remedy issue or question? Email your query to the >Remedy_Administrators mailbox in Notes. > > > > >=20 > > "Grooms, > > Frederick W" > > <frederick.w.groo >To=20 > m...@xo.com> arslist@ARSLIST.ORG > > Sent by: "Action >cc=20 > Request System > > discussion list >Subject=20 > (ARSList)" Re: Popup Broadcast Messages > > <arsl...@arslist. > > ORG> > >=20 > >=20 > > 03/20/2009 07:23 > > PM > >=20 > >=20 > > Please respond to > > arsl...@arslist.o > > RG > >=20 > >=20 > > > > > >This is a multi-part message in MIME format. > >------_=3D_NextPart_001_01C9A9B2.DAB0D3F5 >Content-Type: text/plain; > charset=3D"us-ascii" >Content-Transfer-Encoding: quoted-printable > >Actually ... Wouldn't this just be the Alert Tool? > >=3D20 > >All you have to do is to push to the Alert Events form the message for >each user. Each user can set up the Alert Tool to pop up or display a >flashing cursor or play a sound. > >=3D20 > >Fred > >=3D20 > >=3D20 > >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington >Sent: Friday, March 20, 2009 8:45 AM >To: arslist@ARSLIST.ORG >Subject: Re: Popup Broadcast Messages > >=3D20 > >** Think global field, active link on interval... > > > > >From:=3D20 > >Joseph Kasell <Joseph_Kasell>=3D20 > >To:=3D20 > >arsl...@arslist.org=3d20 > >Date:=3D20 > >03/20/2009 07:38 AM=3D20 > >Subject:=3D20 > >Popup Broadcast Messages=3D20 > >Sent by:=3D20 > >"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> > >=3D20 > >________________________________ > > > > >Good morning everybody! > >We're running ITSM 6 on an ARS 7.0.01 server. > >I having a brainlock this morning thinking about this issue and am >wondering if this is something which is a lot simpler than what I'm >thinking it should be or if I'm missing the obvious. > >Management here would like to have the ability to have a broadcast popup >message be sent to Remedy users to inform them of important activities, >changes in procedures, etc. The message and the users who are the >target >of the message would change as appropriate and as circumstances dictate. > >We currently are using emails for all notifications from Remedy. >However, >for this instance, I am asked to see if this can be done without the >need >to use email since they want to avoid users needing to constantly scan >their mail in the event they want a message sent out. > >They also would like the user to click a button on the message to >acknowledge receipt of the message. > >I'm thinking, OK, have a display-only form appear with a field to hold >the >message and a button with an active link to perform a close and >acknowledgement of receipt. I'm trying to figure out how to get that >form >to appear on user A's screen while he is in Remedy whenever user B >decides >that there is a need to compose and broadcast such a message. > >I know there is the bulletin board in ITSM 6, but it requires active >scanning on the part of the user. We're looking for a popup. > >Appreciate the help. > >Joe > >Joseph Kasell >Senior Systems Engineer >Navy Federal Credit Union > > > > >=3D20 > > >________________________________________________________________________ >_______ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > >------_=3D_NextPart_001_01C9A9B2.DAB0D3F5 >Content-Type: text/html; > charset=3D"us-ascii" >Content-Transfer-Encoding: quoted-printable > >** ><html xmlns:v=3D3D"urn:schemas-microsoft-com:vml" =3D >xmlns:o=3D3D"urn:schemas-microsoft-com:office:office" =3D >xmlns:w=3D3D"urn:schemas-microsoft-com:office:word" =3D >xmlns:m=3D3D"http://schemas.microsoft.com/office/2004/12/omml"; =3D >xmlns=3D3D"http://www.w3.org/TR/REC-html40";> > ><head> ><META HTTP-EQUIV=3D3D"Content-Type" CONTENT=3D3D"text/html; =3D >charset=3D3Dus-ascii"> ><meta name=3D3DGenerator content=3D3D"Microsoft Word 12 (filtered = >medium)"> ><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}o\:* >{behavior:url >(#default#VML);}w\:* {behavior:url(#default#VML);}.shape {behavior:url >(#default#VML);}</style><![endif]--> ><style> ><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; >panose-1:2 4 5 3 5 4 6 3 2 4;}...@font-face {font-family:Calibri; >panose-1:2 >15 5 2 2 2 4 3 2 4;}...@font-face {font-family:Tahoma; >panose-1:2 11 6 4 3 5 4 >4 2 4;} /* Style Definitions */ p.MsoNormal, >li.MsoNormal, div.MsoNormal >{margin:0in; margin-bottom:.0001pt; >font-size:12.0pt; >font-family:"Times New Roman","serif";}a:link, >span.MsoHyperlink >{mso-style-priority:99; color:blue; >text-decoration:underline;}a:visited, >span.MsoHyperlinkFollowed >{mso-style-priority:99; color:purple; >text-decoration:underline;}tt >{mso-style-priority:99; font-family:"Courier >New";}span.EmailStyle18 >{mso-style-type:personal-reply; >font-family:"Arial","sans-serif"; >color:#1F497D;}.MsoChpDefault >{mso-style-type:export-only;}...@page >Section1 >{size:8.5in 11.0in; >margin:1.0in 1.0in 1.0in 1.0in;}div.Section1 >{page:Section1;}--> ></style> ><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D3D"edit" >spidmax=3D3D"1026" /></xml><![endif]--><!--[if gte mso 9]><xml> ><o:shapelayout v:ext=3D3D"edit"> <o:idmap v:ext=3D3D"edit" data=3D3D"1" = >/> ></o:shapelayout></xml><![endif]--> ></head> > ><body lang=3D3DEN-US link=3D3Dblue vlink=3D3Dpurple> > ><div class=3D3DSection1> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >>Actually >… Wouldn’t this just be the Alert =3D >Tool?<o:p></o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >><o:p> </o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >>All you >have to do is to push to the Alert Events form the message for each =3D >user. Each >user can set up the Alert Tool to pop up or display a flashing cursor or >=3D >play a >sound.<o:p></o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >><o:p> </o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >>Fred<o:p></o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >><o:p> </o:p></span></font></p> > ><p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" = >face=3D3DArial><span >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497= >D >'=3D >><o:p> </o:p></span></font></p> > ><div style=3D3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt = >=3D >0in 0in 0in'> > ><p class=3D3DMsoNormal><b><font size=3D3D2 face=3D3DTahoma><span =3D >style=3D3D'font-size:10.0pt; >font-family:"Tahoma","sans-serif";font-weight:bold'>From:</span></font>< >/=3D >b><font >size=3D3D2 face=3D3DTahoma><span =3D >style=3D3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> >Action Request System discussion list(ARSList) =3D >[mailto:arsl...@arslist.org] <b><span >style=3D3D'font-weight:bold'>On Behalf Of </span></b>Tony = >Worthington<br> ><b><span style=3D3D'font-weight:bold'>Sent:</span></b> Friday, March 20, = >=3D >2009 8:45 >AM<br> ><b><span style=3D3D'font-weight:bold'>To:</span></b> =3D >arslist@ARSLIST.ORG<br> ><b><span style=3D3D'font-weight:bold'>Subject:</span></b> Re: Popup =3D >Broadcast >Messages<o:p></o:p></span></font></p> > ></div> > ><p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span = >=3D >style=3D3D'font-size: >12.0pt'><o:p> </o:p></span></font></p> > ><p class=3D3DMsoNormal style=3D3D'margin-bottom:12.0pt'><font size=3D3D3 >face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'>** =3D ></span></font><font >size=3D3D2 face=3D3DArial><span =3D >style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Think >global field, active link on interval...<br> ></span></font><br> ><br> ><o:p></o:p></p> > ><table class=3D3DMsoNormalTable border=3D3D0 cellpadding=3D3D0 = >width=3D3D"100%" > style=3D3D'width:100.0%'> > <tr> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D >face=3D3DArial><span > =3D >style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F= >' >>=3D >From:</span></font> > <o:p></o:p></p> > </td> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D >style=3D3D'font-size:7.5pt; > font-family:"Arial","sans-serif"'>Joseph Kasell =3D ><Joseph_Kasell></span></font> > <o:p></o:p></p> > </td> > </tr> > <tr> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D >face=3D3DArial><span > =3D >style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F= >' >>=3D >To:</span></font> > <o:p></o:p></p> > </td> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D >style=3D3D'font-size:7.5pt; > font-family:"Arial","sans-serif"'>arslist@ARSLIST.ORG</span></font> = >=3D ><o:p></o:p></p> > </td> > </tr> > <tr> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D >face=3D3DArial><span > =3D >style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F= >' >>=3D >Date:</span></font> > <o:p></o:p></p> > </td> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D >style=3D3D'font-size:7.5pt; > font-family:"Arial","sans-serif"'>03/20/2009 07:38 AM</span></font> = >=3D ><o:p></o:p></p> > </td> > </tr> > <tr> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D >face=3D3DArial><span > =3D >style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F= >' >>=3D >Subject:</span></font> > <o:p></o:p></p> > </td> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D >style=3D3D'font-size:7.5pt; > font-family:"Arial","sans-serif"'>Popup Broadcast =3D >Messages</span></font> <o:p></o:p></p> > </td> > </tr> > <tr> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D >face=3D3DArial><span > =3D >style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F= >' >>=3D >Sent > by:</span></font> <o:p></o:p></p> > </td> > <td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'> > <p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D >style=3D3D'font-size:7.5pt; > font-family:"Arial","sans-serif"'>"Action Request System =3D >discussion > list(ARSList)" =3D ><arslist@ARSLIST.ORG></span></font><o:p></o:p></p> > </td> > </tr> ></table> > ><p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span = >=3D >style=3D3D'font-size: >12.0pt'><o:p> </o:p></span></font></p> > ><div class=3D3DMsoNormal align=3D3Dcenter = >style=3D3D'text-align:center'><font >=3D >size=3D3D3 >face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'> > ><hr size=3D3D2 width=3D3D"100%" noshade style=3D3D'color:gray' = >align=3D3Dcenter> > ></span></font></div> > ><p class=3D3DMsoNormal style=3D3D'margin-bottom:12.0pt'><font size=3D3D3 >face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'><br> ><br> ><br> ></span></font><tt><font size=3D3D2 face=3D3D"Courier New"><span =3D >style=3D3D'font-size:10.0pt'>Good >morning everybody!</span></font></tt><font size=3D3D2 face=3D3D"Courier = >=3D >New"><span >style=3D3D'font-size:10.0pt;font-family:"Courier New"'><br> ><br> ><tt><font face=3D3D"Courier New">We're running ITSM 6 on an ARS 7.0.01 = >=3D >server.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">I having a brainlock this morning =3D >thinking about >this issue and am</font></tt><br> ><tt><font face=3D3D"Courier New">wondering if this is something which is = >a >=3D >lot >simpler than what I'm</font></tt><br> ><tt><font face=3D3D"Courier New">thinking it should be or if I'm missing = >=3D >the >obvious.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">Management here would like to have the = >=3D >ability to >have a broadcast popup</font></tt><br> ><tt><font face=3D3D"Courier New">message be sent to Remedy users to = >inform >=3D >them of >important activities,</font></tt><br> ><tt><font face=3D3D"Courier New">changes in procedures, etc. The = >=3D >message and >the users who are the target</font></tt><br> ><tt><font face=3D3D"Courier New">of the message would change as =3D >appropriate and as >circumstances dictate.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">We currently are using emails for all >notifications from Remedy. However,</font></tt><br> ><tt><font face=3D3D"Courier New">for this instance, I am asked to see if = >=3D >this can >be done without the need</font></tt><br> ><tt><font face=3D3D"Courier New">to use email since they want to avoid = >=3D >users >needing to constantly scan</font></tt><br> ><tt><font face=3D3D"Courier New">their mail in the event they want a =3D >message sent >out.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">They also would like the user to click = >a >=3D >button on >the message to</font></tt><br> ><tt><font face=3D3D"Courier New">acknowledge receipt of the =3D >message.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">I'm thinking, OK, have a display-only = >=3D >form appear >with a field to hold the</font></tt><br> ><tt><font face=3D3D"Courier New">message and a button with an active = >link >=3D >to >perform a close and</font></tt><br> ><tt><font face=3D3D"Courier New">acknowledgement of receipt. I'm = >=3D >trying to >figure out how to get that form</font></tt><br> ><tt><font face=3D3D"Courier New">to appear on user A's screen while he = >is >=3D >in Remedy >whenever user B decides</font></tt><br> ><tt><font face=3D3D"Courier New">that there is a need to compose and =3D >broadcast such >a message.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">I know there is the bulletin board in = >=3D >ITSM 6, but >it requires active</font></tt><br> ><tt><font face=3D3D"Courier New">scanning on the part of the user. =3D > We're >looking for a popup.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">Appreciate the help.</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">Joe</font></tt><br> ><br> ><tt><font face=3D3D"Courier New">Joseph Kasell</font></tt><br> ><tt><font face=3D3D"Courier New">Senior Systems Engineer</font></tt><br> ><tt><font face=3D3D"Courier New">Navy Federal Credit = >Union</font></tt><br> ><br> ><br> ></span></font><o:p></o:p></p> > ><p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span = >=3D >style=3D3D'font-size: >12.0pt'><o:p> </o:p></span></font></p> > ></div> > ></body> > ></html> >__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >html___ > >------_=3D_NextPart_001_01C9A9B2.DAB0D3F5-- > >________________________________________________________________________ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
