Fred,
You're absolutely right.
I should restate...
Alert is installed along with the user tool and is located in the
c:\program files\AR System\User directory, and we could launch it easily.
However, the policy decision was made to not utilize it at the desktop
level. In fact, the Prism package that we use that deploys Remedy to the
desktops here does not include the Alert tool as an item under
Start>Programs>etc in Windows. This is the hand I have to work with.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy issue or question? Email your query to the
Remedy_Administrators mailbox in Notes.
"Grooms,
Frederick W"
<frederick.w.groo To
m...@xo.com> arslist@ARSLIST.ORG
Sent by: "Action cc
Request System
discussion list Subject
(ARSList)" Re: Popup Broadcast Messages
<arsl...@arslist.
ORG>
03/23/2009 09:01
AM
Please respond to
arsl...@arslist.o
RG
Since it is installed as part of the User tool it is already there
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Monday, March 23, 2009 7:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
Fred,
You're you're preaching to the choir, but the decision was made years
ago
(and before I came on board here) not to have the alert tool installed
on
the desktops. I don't see that changing any time soon.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy issue or question? Email your query to the
Remedy_Administrators mailbox in Notes.
=20
"Grooms,
Frederick W"
<frederick.w.groo
To=20
m...@xo.com> arslist@ARSLIST.ORG
Sent by: "Action
cc=20
Request System
discussion list
Subject=20
(ARSList)" Re: Popup Broadcast Messages
<arsl...@arslist.
ORG>
=20
=20
03/20/2009 07:23
PM
=20
=20
Please respond to
arsl...@arslist.o
RG
=20
=20
This is a multi-part message in MIME format.
------_=3D_NextPart_001_01C9A9B2.DAB0D3F5
Content-Type: text/plain;
charset=3D"us-ascii"
Content-Transfer-Encoding: quoted-printable
Actually ... Wouldn't this just be the Alert Tool?
=3D20
All you have to do is to push to the Alert Events form the message for
each user. Each user can set up the Alert Tool to pop up or display a
flashing cursor or play a sound.
=3D20
Fred
=3D20
=3D20
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, March 20, 2009 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast Messages
=3D20
** Think global field, active link on interval...
From:=3D20
Joseph Kasell <Joseph_Kasell>=3D20
To:=3D20
arsl...@arslist.org=3d20
Date:=3D20
03/20/2009 07:38 AM=3D20
Subject:=3D20
Popup Broadcast Messages=3D20
Sent by:=3D20
"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
=3D20
________________________________
Good morning everybody!
We're running ITSM 6 on an ARS 7.0.01 server.
I having a brainlock this morning thinking about this issue and am
wondering if this is something which is a lot simpler than what I'm
thinking it should be or if I'm missing the obvious.
Management here would like to have the ability to have a broadcast popup
message be sent to Remedy users to inform them of important activities,
changes in procedures, etc. The message and the users who are the
target
of the message would change as appropriate and as circumstances dictate.
We currently are using emails for all notifications from Remedy.
However,
for this instance, I am asked to see if this can be done without the
need
to use email since they want to avoid users needing to constantly scan
their mail in the event they want a message sent out.
They also would like the user to click a button on the message to
acknowledge receipt of the message.
I'm thinking, OK, have a display-only form appear with a field to hold
the
message and a button with an active link to perform a close and
acknowledgement of receipt. I'm trying to figure out how to get that
form
to appear on user A's screen while he is in Remedy whenever user B
decides
that there is a need to compose and broadcast such a message.
I know there is the bulletin board in ITSM 6, but it requires active
scanning on the part of the user. We're looking for a popup.
Appreciate the help.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
=3D20
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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'=3D
>Actually
… Wouldn’t this just be the Alert =3D
Tool?<o:p></o:p></span></font></p>
<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
face=3D3DArial><span
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<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
face=3D3DArial><span
style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497=
D
'=3D
>All you
have to do is to push to the Alert Events form the message for each =3D
user. Each
user can set up the Alert Tool to pop up or display a flashing cursor or
=3D
play a
sound.<o:p></o:p></span></font></p>
<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
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<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
face=3D3DArial><span
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D
'=3D
>Fred<o:p></o:p></span></font></p>
<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
face=3D3DArial><span
style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497=
D
'=3D
><o:p> </o:p></span></font></p>
<p class=3D3DMsoNormal><font size=3D3D2 color=3D3D"#1f497d" =
face=3D3DArial><span
style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497=
D
'=3D
><o:p> </o:p></span></font></p>
<div style=3D3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt =
=3D
0in 0in 0in'>
<p class=3D3DMsoNormal><b><font size=3D3D2 face=3D3DTahoma><span =3D
style=3D3D'font-size:10.0pt;
font-family:"Tahoma","sans-serif";font-weight:bold'>From:</span></font><
/=3D
b><font
size=3D3D2 face=3D3DTahoma><span =3D
style=3D3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
Action Request System discussion list(ARSList) =3D
[mailto:arsl...@arslist.org] <b><span
style=3D3D'font-weight:bold'>On Behalf Of </span></b>Tony =
Worthington<br>
<b><span style=3D3D'font-weight:bold'>Sent:</span></b> Friday, March 20, =
=3D
2009 8:45
AM<br>
<b><span style=3D3D'font-weight:bold'>To:</span></b> =3D
arslist@ARSLIST.ORG<br>
<b><span style=3D3D'font-weight:bold'>Subject:</span></b> Re: Popup =3D
Broadcast
Messages<o:p></o:p></span></font></p>
</div>
<p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span =
=3D
style=3D3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=3D3DMsoNormal style=3D3D'margin-bottom:12.0pt'><font size=3D3D3
face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'>** =3D
</span></font><font
size=3D3D2 face=3D3DArial><span =3D
style=3D3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Think
global field, active link on interval...<br>
</span></font><br>
<br>
<o:p></o:p></p>
<table class=3D3DMsoNormalTable border=3D3D0 cellpadding=3D3D0 =
width=3D3D"100%"
style=3D3D'width:100.0%'>
<tr>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D
face=3D3DArial><span
=3D
style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F=
'
>=3D
From:</span></font>
<o:p></o:p></p>
</td>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D
style=3D3D'font-size:7.5pt;
font-family:"Arial","sans-serif"'>Joseph Kasell =3D
<Joseph_Kasell></span></font>
<o:p></o:p></p>
</td>
</tr>
<tr>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D
face=3D3DArial><span
=3D
style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F=
'
>=3D
To:</span></font>
<o:p></o:p></p>
</td>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D
style=3D3D'font-size:7.5pt;
font-family:"Arial","sans-serif"'>arslist@ARSLIST.ORG</span></font> =
=3D
<o:p></o:p></p>
</td>
</tr>
<tr>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D
face=3D3DArial><span
=3D
style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F=
'
>=3D
Date:</span></font>
<o:p></o:p></p>
</td>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D
style=3D3D'font-size:7.5pt;
font-family:"Arial","sans-serif"'>03/20/2009 07:38 AM</span></font> =
=3D
<o:p></o:p></p>
</td>
</tr>
<tr>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D
face=3D3DArial><span
=3D
style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F=
'
>=3D
Subject:</span></font>
<o:p></o:p></p>
</td>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D
style=3D3D'font-size:7.5pt;
font-family:"Arial","sans-serif"'>Popup Broadcast =3D
Messages</span></font> <o:p></o:p></p>
</td>
</tr>
<tr>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 color=3D3D"#5f5f5f" =3D
face=3D3DArial><span
=3D
style=3D3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F=
'
>=3D
Sent
by:</span></font> <o:p></o:p></p>
</td>
<td valign=3D3Dtop style=3D3D'padding:.75pt .75pt .75pt .75pt'>
<p class=3D3DMsoNormal><font size=3D3D1 face=3D3DArial><span =3D
style=3D3D'font-size:7.5pt;
font-family:"Arial","sans-serif"'>"Action Request System =3D
discussion
list(ARSList)" =3D
<arslist@ARSLIST.ORG></span></font><o:p></o:p></p>
</td>
</tr>
</table>
<p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span =
=3D
style=3D3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=3D3DMsoNormal align=3D3Dcenter =
style=3D3D'text-align:center'><font
=3D
size=3D3D3
face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'>
<hr size=3D3D2 width=3D3D"100%" noshade style=3D3D'color:gray' =
align=3D3Dcenter>
</span></font></div>
<p class=3D3DMsoNormal style=3D3D'margin-bottom:12.0pt'><font size=3D3D3
face=3D3D"Times New Roman"><span style=3D3D'font-size:12.0pt'><br>
<br>
<br>
</span></font><tt><font size=3D3D2 face=3D3D"Courier New"><span =3D
style=3D3D'font-size:10.0pt'>Good
morning everybody!</span></font></tt><font size=3D3D2 face=3D3D"Courier =
=3D
New"><span
style=3D3D'font-size:10.0pt;font-family:"Courier New"'><br>
<br>
<tt><font face=3D3D"Courier New">We're running ITSM 6 on an ARS 7.0.01 =
=3D
server.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">I having a brainlock this morning =3D
thinking about
this issue and am</font></tt><br>
<tt><font face=3D3D"Courier New">wondering if this is something which is =
a
=3D
lot
simpler than what I'm</font></tt><br>
<tt><font face=3D3D"Courier New">thinking it should be or if I'm missing =
=3D
the
obvious.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">Management here would like to have the =
=3D
ability to
have a broadcast popup</font></tt><br>
<tt><font face=3D3D"Courier New">message be sent to Remedy users to =
inform
=3D
them of
important activities,</font></tt><br>
<tt><font face=3D3D"Courier New">changes in procedures, etc. The =
=3D
message and
the users who are the target</font></tt><br>
<tt><font face=3D3D"Courier New">of the message would change as =3D
appropriate and as
circumstances dictate.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">We currently are using emails for all
notifications from Remedy. However,</font></tt><br>
<tt><font face=3D3D"Courier New">for this instance, I am asked to see if =
=3D
this can
be done without the need</font></tt><br>
<tt><font face=3D3D"Courier New">to use email since they want to avoid =
=3D
users
needing to constantly scan</font></tt><br>
<tt><font face=3D3D"Courier New">their mail in the event they want a =3D
message sent
out.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">They also would like the user to click =
a
=3D
button on
the message to</font></tt><br>
<tt><font face=3D3D"Courier New">acknowledge receipt of the =3D
message.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">I'm thinking, OK, have a display-only =
=3D
form appear
with a field to hold the</font></tt><br>
<tt><font face=3D3D"Courier New">message and a button with an active =
link
=3D
to
perform a close and</font></tt><br>
<tt><font face=3D3D"Courier New">acknowledgement of receipt. I'm =
=3D
trying to
figure out how to get that form</font></tt><br>
<tt><font face=3D3D"Courier New">to appear on user A's screen while he =
is
=3D
in Remedy
whenever user B decides</font></tt><br>
<tt><font face=3D3D"Courier New">that there is a need to compose and =3D
broadcast such
a message.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">I know there is the bulletin board in =
=3D
ITSM 6, but
it requires active</font></tt><br>
<tt><font face=3D3D"Courier New">scanning on the part of the user. =3D
We're
looking for a popup.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">Appreciate the help.</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">Joe</font></tt><br>
<br>
<tt><font face=3D3D"Courier New">Joseph Kasell</font></tt><br>
<tt><font face=3D3D"Courier New">Senior Systems Engineer</font></tt><br>
<tt><font face=3D3D"Courier New">Navy Federal Credit =
Union</font></tt><br>
<br>
<br>
</span></font><o:p></o:p></p>
<p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span =
=3D
style=3D3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
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