Don't know what version we're using here. You'll need to check the IBM docs for that and use the version they tell you. It doesn't matter what version of the Gateway you use with respect to the Remedy API (as long as it is 5.12 or greater).
Cheers Ben www.softwaretoolhouse.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Pifer Sent: March 23, 2009 8:22 PM To: arslist@ARSLIST.ORG Subject: Re: Java API/ARS 7.1 question My omnibus version is 3.6, can I use 7.0.1 gateway? Thanks, James On Mon, 2009-03-23 at 15:59 +0100, Ben Chernys wrote: > The NetCool GW works fine. Just make sure you use the 7.0.1 version > AND you have the 7.0.1 .so files. > Ben > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of James Pifer > Sent: March 23, 2009 4:45 PM > To: arslist@ARSLIST.ORG > Subject: Java API/ARS 7.1 question > > I've had no luck getting IBM Netcol Gateway connected to ARS 7.1. > Technically it's not supported, so I'm looking at other options. I'm > looking at creating tickets using Java API and then updating back to > Netcool using nco_sql. > > ARS 7.1 is running on linux. From another linux machine I'm trying a > very simple java app using the API to just make a connection to my dev server. > I've downloaded the linux and windows 7.1 APIs and they are located in > /usr/ar/api/lib. That path is in my ?LD_LIBRARY_PATH: > #echo $LD_LIBRARY_PATH > /usr/lib64/gtk-2.0/modules:/usr/ar/api/lib > > My app compiles ok, but when I try to run it I get: > log4j:WARN No appenders could be found for logger > (com.bmc.arsys.api.Config). > log4j:WARN Please initialize the log4j system properly. > Exception in thread "main" java.lang.UnsatisfiedLinkError: > com.bmc.arsys.api.Proxy.ARInitialization()J > at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) > at com.bmc.arsys.api.Proxy.<init>(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source) > at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) > at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) > at com.bmc.arsys.api.ProxyPool.get(Unknown Source) > at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at com.bmc.arsys.api.ARServerUser.login(Unknown Source) > at VerifyRemedyLogin.main(VerifyRemedyLogin.java:19) > > Anyone know what I'm missing? > > Thanks, > James > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: > RMI Solutions ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
