Greeting, Have anyone experience long access time (about 1-2 minutes) when opening the SHR:People form in the ITSM 6 application using ARS 7.1 client tool. After the SHR:People form opened for the first time, re-opening the SHR:People form is quick (within seconds) on the second, third times, etc. Then the long access time will return when opening the form for the first time again after Remedy re-login. This happen to all our users using ARS 7.1 client tool. No problem with other ITSM 6 forms with ARS 7.1 client tool and no problem opening the SHR:People form with ARS 6.3 client tool.
We reported the incident to the BMC Remedy Support and its now documented as a defect - SW00308724. We wait for more than 4 months but no fix yet. Does anyone here see this issue before and have a work around? ARS 6.3 Patch 22 (Remedy server) Solaris/Oracle 10 ARS 7.1 Patch 6 (Client tool) Thank you. Jason Lin Programmer Analyst UCSF _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
