If the workflow has an exception with $VERSION$ in its Run if condition that limits it to run on non 6.3 versions, it could do that..
Joe ________________________________ From: "Lin, Jason" <jason....@ucsf.edu> To: arslist@ARSLIST.ORG Sent: Wednesday, March 25, 2009 6:47:07 PM Subject: Re: Open ITSM 6 SHR:People form Using 7.1 Client Tool ** Joe, I will look for the workflow populating the global field. Thanks for the suggestion. However it is rare that we don' t have any problem opening the SHR:People form using the ARS 6.3 user tool regardless its first time or second time. Opening SHR:People form is always quick with 6.3 User tool. Thanks for your help. Jason ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 25, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Open ITSM 6 SHR:People form Using 7.1 Client Tool ** Jason, Is there any workflow (customized or otherwise) firing on window open that may be setting a Global field when the SHR:People form is opened that may be setting a value to a Global field the first time it is opened? And the consecutive times since the field already has a value it must be bypassing this??? If this is the case, check and make sure that whatever is being set if being searched, the search is optimized and is being searched on indexed fields. If these are not indexed, go ahead and create those indexes from the Admin tool.. I would also suggest taking a workflow (active link log) when opening the form for the first time and see whats going on. Joe ________________________________ From: "Lin, Jason" <jason....@ucsf.edu> To: arslist@ARSLIST.ORG Sent: Wednesday, March 25, 2009 2:16:28 PM Subject: Open ITSM 6 SHR:People form Using 7.1 Client Tool Greeting, Have anyone experience long access time (about 1-2 minutes) when opening the SHR:People form in the ITSM 6 application using ARS 7.1 client tool. After the SHR:People form opened for the first time, re-opening the SHR:People form is quick (within seconds) on the second, third times, etc. Then the long access time will return when opening the form for the first time again after Remedy re-login. This happen to all our users using ARS 7.1 client tool. No problem with other ITSM 6 forms with ARS 7.1 client tool and no problem opening the SHR:People form with ARS 6.3 client tool. We reported the incident to the BMC Remedy Support and its now documented as a defect - SW00308724. We wait for more than 4 months but no fix yet. Does anyone here see this issue before and have a work around? ARS 6.3 Patch 22 (Remedy server) Solaris/Oracle 10 ARS 7.1 Patch 6 (Client tool) Thank you. Jason Lin Programmer Analyst UCSF _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
