Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation.
Thank you On Apr 6, 3:13 pm, SCOTT PHILBEN <sphil...@mac.com> wrote: > All: > > SRM 2.2 patch 002 > ITSM 7.3 patch 009 > > I recently was tasked to add an "Asset Tag" field to SRM that would ask the > User for his Asset Tag and then pass the data to the Incident and create a > relationship to the affected asset (if there is one) on the Relationships > Tab. I was able to use some temporary display only fields to do the work > (since I didn't want to add any fields to the form) on the HPD:Help Desk form > (plus a couple of filters) but when I tried to create a field in SRM to > capture the data and pass it on to Incident, I got nothing but errors (ARERR > 311 to be exact). So I worked with BMC to find out why. It turns out that not > only do you have to configure SRM to use a specific field on the Incident > form, which is fairly not straightforward, you have to update the HPD:Help > Desk staging form (which sits between SRM and HPD:Help Desk) and update a > Filter that pushes the staging form data to Incident. > > Needless to say, none of this is documented. And (shocker!) BMC doesn't even > follow its own recommendations when it comes to staging forms or filter > creation (they have the "Matching IDs" option for a reason). > > So, to make it less painful for the next person, I wrote it all up in a > little document which I would like to attach to this post. But I can't. So if > anyone else out there would like a copy of the Word doc, let me know. > > -scott philben > sphil...@mac.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
