This worked! Thanks sooo much – to all of you that helped! I don’t know why I worked on this for days before turning to the list.
Thanks again! Sharon From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Wednesday, April 08, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007 Sharon, There is a batch file in the AREmail install folder that is used to install and uninstall the AREmail service on windows. It is called armaild.bat and looks something like this: @echo on rem Please note that paths CAN NOT include spaces rem %1 - Action to take; either "install" or "uninstall" rem %2 - Full Path to Java VM DLL ie. C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll rem %3 - Email Daemon installation directory where libraries reside (arapi60.dll, arutil60.dll, armapi60.dll and jars) rem %4 - AR Library Version rem %5 - AR Server Name rem Example Usage : emaild.bat install C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll C:\Progra~1\ARSyst~1\AREmail if "%1" == "install" goto install if "%1" == "uninstall" goto uninstall :install "%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2 -Djava.library.path="%~3" -Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;." -start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err "%~f3\logs\stderr.log" -current %3 goto eof :uninstall "%~3\AREmaild" -uninstall "BMC Remedy Email Engine - %5" goto eof :eof What you might be able to do is the following: 1. Modify the “-install” line above to include the java argument Fred gave you. In other words change: "%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2 -Djava.library.path="%~3" -Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;." -start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err "%~f3\logs\stderr.log" -current %3 goto eof to "%~3\AREmaild" -install "BMC Remedy Email Engine - %5" %2 -Djava.library.path="%~3" -Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;." -Dmail.imap.auth.plain.disable=true -start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err "%~f3\logs\stderr.log" -current %3 goto eof 2. Stop the email service and then go to a command prompt in the folder were the armaild.bat file is located and use it to remove and then reinstall the AREmail service. This should incorporate the new parameter in the service. You do this by running the uninstall command first like so: armaild uninstall <full path to jvm.dll> <full path to email daemon libraries> <ar library version> <ar server name> for example, on my VM this would be: armaild uninstall “C:\Program Files\Java\jre1.6.0_05\bin\client\jvm.dll” “C:\AR System\AREmail\VMWin2k3” 71 VMWIN2K3 Then check the services list on the server to make sure it goes away. Then add it back using: armaild install “C:\Program Files\Java\jre1.6.0_05\bin\client\jvm.dll” “C:\AR System\AREmail\VMWin2k3” 71 VMWIN2K3 Do not copy and paste the lines above. The windows command processor seems to not recognize the “ if you do and you’ll get errors. See if that works. J.T. Shyman Column Technologies Cell: 404-242-5407 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 08, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007 Unfortunately I am a Unix person (All my ARS systems are on Unix servers). Maybe Christopher Strauss or another Windows person can answer how to have the Windows service use the emailstart batch file (personally I thought that was what is supposed to be listed in the armonitor.conf (armonitor.cfg on windows) file) to actually run the email engine. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC] Sent: Tuesday, April 07, 2009 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007 Fred, Thank you!!! I added this to the debug file first, and it immediately received and processed the two emails that were stuck in the inbox. I sent another email to the dev server, added this to the emailstart.bat file and it worked too. However, when I send an email to the server (with the email engine running), it still gets stuck in the inbox. Even when I restart the email engine service, it stays in the inbox. I can run the emailstart (or debug) batch file, and the email is then received/processed. This is great progress… but any ideas on how to make this work all the time?? Another thing, and maybe I’m missing something….when I restart the email engine service, the stderr file is still showing Authentication failed error, but when I run the debug batch file, the error is not there ?? Thanks again, Sharon From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 07, 2009 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007 I’m wondering if this can be added to the emaild startup batch file the same way you trun on the debug. -Dmail.imap.auth.plain.disable=true Something like java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true -Djava.library.path=${InstallPath} Fred
