We just upgraded our dev server (and email engine) to 7.1 patch 6. We also installed JRE 1.5.0_18. Now we are changing our incoming email configuration (using IMAP with SSL required) to point to our Exchange 2007 server. It was working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part of the debug file:
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: mail.imap.fetchsize: 16384 * OK The Microsoft Exchange IMAP4 service is ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE LITERAL+ A0 OK CAPABILITY completed. IMAP DEBUG: AUTH: NTLM IMAP DEBUG: AUTH: GSSAPI IMAP DEBUG: AUTH: PLAIN DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev, password=<non-null> A1 AUTHENTICATE PLAIN + bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ A1 NO AUTHENTICATE failed. It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange 2007 doesn’t accept that (found that on a java sun forum). It says the work around is to disable AUTH PLAIN by using this command: prop.put("mail.imap.auth.plain.disable", "true"); My question is – where do you put this command? Is it on the Exchange server or the Remedy server? Remedy support says it should be changed on the Exchange server and our email guys say it should be changed on the Remedy server. If Remedy server, exactly where does it go? Any help would be greatly appreciated. Thanks, Sharon Windows 2003 AR Server/Email Engine 7.1 patch 6 Oracle 10g Exchange 2007