great! thanks so much! Julie
"Lammey, Peter A." <peter.a.lam...@espn.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/07/2009 01:37 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Print Incident report - name? location? ** In the Report form the Report Name is "Help Desk (English)". Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Tuesday, April 07, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Print Incident report - name? location? ** Hello, I'm looking for the report that is displayed when you choose Print from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a few changes. I know in Remedy 6 we identified which report this was and were able to make changes to it by modifying that report and re-saving it in Remedy. Is this the same scenario in 7? I have looked through the list of reports on HPD:HelpDesk in the Reports form but so far I'm not coming up with the report that previews (and you can then print) when you choose Print.... Thanks, Julie Kanakanui __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
