** Roger,
We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave ------------------------- dave.shell...@tycoelectronics.com (Wireless) ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Sent: Fri Apr 24 16:40:00 2009 Subject: Capture Client Version All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
