Roger, I this is not a technical solution but you could always ask them what color the login is when they bring it up. That should be able to tell you what version at least between 6 and 7.
Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Thanks for the update, Dave. This really helps. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, If it's being captured at login, then I would assume that an Active Link is firing on open of the Home Page or a hidden form that is associated with login workflow. I believe that $VERSION$ is part of the API call within the clients. Is there any home grown programs that are using older API's to create or modify records? Some of our contractors Push/Pull data from our AR System to their custom tracking program. That interface uses older API's. I would turn on Active Link logging on the Client. That should trap the Active Link that is creating the record. From there you could add workflow that adds IP address, etc to further identify the source. Dave ------------------------- dave.shell...@tycoelectronics.com (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
