Paul My apologies if I did not make it clear, this is happening on the Windows User Tool and not the web.
Nicky i have not only cleared all the files, the user was made to delete all Remedy related directories( obviously not the program files) apart from the arcmd directory and re-create them, no help. thanks shafqat --- On Tue, 5/12/09, Paul in Austin <paul_...@dell.com> wrote: > From: Paul in Austin <paul_...@dell.com> > Subject: Re: Repost:Strange Error > To: arslist@ARSLIST.ORG > Date: Tuesday, May 12, 2009, 5:08 AM > I would have your Vista users try the exact same actions > using FireFox. > > > If your users are on Vista, then they likely have IE 7.0 > installed as > that is the default browser. IE 7.0 has given us some > problems with > some forms (although not SRMS). We enabled a workaround by > going to > FireFox while we research the issue. Note: IE 8.0 does not > seem to have > the same issues as IE 7.0. > > Paul > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Monday, May 11, 2009 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Repost:Strange Error > > Hi All > We are getting a strange error only on some machines > running Windows > Vista. The error is as follows. > > ARERR[326]Required field cannot be set to a NULL > value-SRM:WorkInfo:Work > Info Type > > The issue is that it is occurring only on some machines and > does not > seem to be related to the User profile. The users can log > in from a > Windows XP machine and submit a ticket fine, but not from > Vista > machines. > Have deleted all .arf and .arv files from the home > directory, checked > all permissions on directories on the machines, all are in > order. > checked the field on all the relevant forms, all are fine, > the > permissions are fine. > > If anyone has encountered this error or know what could be > causing this, > please help! > > Many thanks as usual in advance for any help/hints. > > ARS 7.01 > ITSM 7.1 Patch 9 > Oracle 10.2 > Solaris > > Shafqat > > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers > Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
