Shafqat, Your best bet is to get client-side logging (Active Link and Filter) to see what is setting that field or performing that Push action. You can log on both environments and then compare them to find differences (I love the tool, "Beyond Compare" for file comparrison!).
Good luck, Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Tuesday, May 12, 2009 1:25 AM To: arslist@ARSLIST.ORG Subject: Re: Repost:Strange Error Paul My apologies if I did not make it clear, this is happening on the Windows User Tool and not the web. Nicky i have not only cleared all the files, the user was made to delete all Remedy related directories( obviously not the program files) apart from the arcmd directory and re-create them, no help. thanks shafqat --- On Tue, 5/12/09, Paul in Austin <paul_...@dell.com> wrote: > From: Paul in Austin <paul_...@dell.com> > Subject: Re: Repost:Strange Error > To: arslist@ARSLIST.ORG > Date: Tuesday, May 12, 2009, 5:08 AM > I would have your Vista users try the exact same actions > using FireFox. > > > If your users are on Vista, then they likely have IE 7.0 > installed as > that is the default browser. IE 7.0 has given us some > problems with > some forms (although not SRMS). We enabled a workaround by > going to > FireFox while we research the issue. Note: IE 8.0 does not > seem to have > the same issues as IE 7.0. > > Paul > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Monday, May 11, 2009 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Repost:Strange Error > > Hi All > We are getting a strange error only on some machines > running Windows > Vista. The error is as follows. > > ARERR[326]Required field cannot be set to a NULL > value-SRM:WorkInfo:Work > Info Type > > The issue is that it is occurring only on some machines and > does not > seem to be related to the User profile. The users can log > in from a > Windows XP machine and submit a ticket fine, but not from > Vista > machines. > Have deleted all .arf and .arv files from the home > directory, checked > all permissions on directories on the machines, all are in > order. > checked the field on all the relevant forms, all are fine, > the > permissions are fine. > > If anyone has encountered this error or know what could be > causing this, > please help! > > Many thanks as usual in advance for any help/hints. > > ARS 7.01 > ITSM 7.1 Patch 9 > Oracle 10.2 > Solaris > > Shafqat > > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers > Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
