Shafqat,
I will bear with those who adviced on generating client side logs - I'd run
for all of them. Cleaning client cache is a first "must do" step because
there has been problems related to it. There are too many things that can
cause such an error, lack of permissions is one of them. So, do the next
step and see what the log will point to.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
----- Original Message -----
From: "Shafqat Ayaz" <shafq...@yahoo.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Tuesday, May 12, 2009 2:24 AM
Subject: Re: Repost:Strange Error
Paul
My apologies if I did not make it clear, this is happening on the Windows
User Tool and not the web.
Nicky
i have not only cleared all the files, the user was made to delete all
Remedy related directories( obviously not the program files) apart from
the arcmd directory and re-create them, no help.
thanks
shafqat
--- On Tue, 5/12/09, Paul in Austin <paul_...@dell.com> wrote:
From: Paul in Austin <paul_...@dell.com>
Subject: Re: Repost:Strange Error
To: arslist@ARSLIST.ORG
Date: Tuesday, May 12, 2009, 5:08 AM
I would have your Vista users try the exact same actions
using FireFox.
If your users are on Vista, then they likely have IE 7.0
installed as
that is the default browser. IE 7.0 has given us some
problems with
some forms (although not SRMS). We enabled a workaround by
going to
FireFox while we research the issue. Note: IE 8.0 does not
seem to have
the same issues as IE 7.0.
Paul
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Monday, May 11, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Repost:Strange Error
Hi All
We are getting a strange error only on some machines
running Windows
Vista. The error is as follows.
ARERR[326]Required field cannot be set to a NULL
value-SRM:WorkInfo:Work
Info Type
The issue is that it is occurring only on some machines and
does not
seem to be related to the User profile. The users can log
in from a
Windows XP machine and submit a ticket fine, but not from
Vista
machines.
Have deleted all .arf and .arv files from the home
directory, checked
all permissions on directories on the machines, all are in
order.
checked the field on all the relevant forms, all are fine,
the
permissions are fine.
If anyone has encountered this error or know what could be
causing this,
please help!
Many thanks as usual in advance for any help/hints.
ARS 7.01
ITSM 7.1 Patch 9
Oracle 10.2
Solaris
Shafqat
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