This looks like it may be the best option for us as well. It's simple and seems to make sense since the location really did change.
We also have no tie between our financial system and Remedy at this point, and the only part we are looking at integrating at this time are related to purchasing of new equipment, so this wouldn't affect it. Thanks for your help, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, June 10, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets ** We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh ************************************* Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov<mailto:lee.ma...@usdoj.gov> ************************************* -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
