That's essentially what I'm doing. The only difference is that the last AL displays a dialog and then does the Exit All Guides. I tried changing it so that the exit all guides was in its own active link, but that doesn't appear to have made a difference. I also tried disabling the AL that displays the dialog (just in case that was introducing some other dynamic that might change the behavior), and that also didn't change anything.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as "EXIT", there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with "Exit All Guides" checked. My understanding of this was that at this point, all the guides in the "stack" would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label. The "Display Message Dialog with Error Info" opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 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