Server Name AND IP address.
Just as a precaution, I'd suggest that when you look for server references that
you include searches for IP addresses. We moved a 5.x server from one segment
to another. We kept the server name the same but the IP address changed. We
found hundreds of IP references imbedded in the code that prevented the server
from coming up. There is a knowledge base instruction on a fix this in MSSQL
DB's. BMC Support folks sent us the instructions. I don't know if the same is
true for other systems since our 7.0 install was a clean install with limited
data migration and no custom code.
Folks probably know to equate the server name and IP address, but it caught us
a little off guard at the time.
Lee Marsh
*************************************
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone: 202-305-9725
Cell: 202-528-1749
Email: lee.ma...@usdoj.gov < mailto:lee.ma...@usdoj.gov>
*************************************
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:arsl...@arslist.org]
Sent: Monday, June 29, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?
I would like to verify if I do or don't. In looking at diffs between our
environments in Migrator, I've seen system-maintained code that _appeared_ to
have specific server references in it, if you can trust Migrator here. They
were usually in the Approval module, I think, but there may have been others.
We also have a fair amount of custom code that has been maintained by various
people over time, and I would like to make sure that we don't have things that
need to be fixed there (I have found a few cases as I've worked on parts of the
system, and I'd like to find out if there are more).
We've got half of the ITSM suite, so I'm not too keen on trying to export it
all - I know we've tried in the past (albeit with the rest of the suite
installed) and never succeeded.
Thanks,
Lyle
-----Original Message-----
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is
BMC recommendation?
Not sure what you have but exporting all our workflow for custom helpdesk,
surveys, contract maintenance, bug tracking, modeling service requests,
Telecommunication billing, etc takes only a few minutes.
Maybe we need to step back. Do you know you have workflow that has the server
name embedded in it? Or are you just concerned that you have?
Dave
-------------------------
dave.shell...@tycoelectronics.com
(Wireless)
----- Original Message -----
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG>
To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is
BMC recommendation?
Exporting all the workflow would be way too time consuming. I'm thinking
(hoping) there must be an easier way to find out.
Thanks,
Lyle
-----Original Message-----
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is
BMC recommendation?
Lyle,
Export all the workflow. Make sure when you export, the checkbox for export as
server independent is checked. This should remove workflow that is linked to
the server.
It's not guaranteed as there could be some custom workflow that may some how
reference the server. As Raj noted you can open the def file with notepad,
wordpad, notepad++, etc and search for instances of the server name.
Dave
-------------------------
dave.shell...@tycoelectronics.com
(Wireless)
----- Original Message -----
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG>
To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is
BMC recommendation?
What's an easy way to locate workflow that has specific server references in it?
Thanks,
Lyle
-----Original Message-----
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is
BMC recommendation?
I just did something similar with HP-UX (Remedy V6.3). In my case, I hooked
a new server into a servergroup (db was the same).
Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server. Needed to
have the /remedy and /etc/arsystem dir structures restored. Had to make
sure the database name was in the tnsnames.ora file on the new server.
We also had the source server hooked in a cluster (so the arsystem file in
/remedy/<svrname>/bin also needed a modification since there was a
servername embedded in that file.
Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.
One of the important things to look at is that the workflow in your ARS
system needs to be server independent. If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.
- pritch
-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?
What OS are you dealing with?
Axton Grams
On Fri, Jun 26, 2009 at 11:36 AM, Raj<ravi6...@gmail.com> wrote:
> Hello All,
>
> I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
> 001 on a test system.
> Now, next task is to build the production system, so my question is,
> will taking the ghost image of test system and putting it on
> production system will work ? or do i have to start fresh
> installations of ARS and ITSM again on production system ?
>
> What is ideal approach ? What does BMC recommend ? Please advice.
>
> Regards,
> Raj
> rki...@spike.dor.state.co.us
>
>
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