This is working as designed. When a person with a floating ?license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used.
-----Original Message----- From: Nguyen, AnhThien Mr CTR NG NGB ARNG <anhthien.ngu...@us.army.mil> To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -----Original Message----- From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" <anhthien.ngu...@us.army.mil> Date: Tue, 7 Jul 2009 09:43:32 To: <arslist@ARSLIST.ORG> Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating licenses have turned into Read(floating) licenses. Why all of a sudden? Nothing changed/updated on the Remedy system. I have also called Remedy and their recommendation is to restart the server. I thought I ask, since (hopefully) someone out there might have a suggestion/solution that doesn't require a restart of the server. Any help is greatly appreciated. Thien Classification: UNCLASSIFIED Caveats: FOUO _____________________________________________________________________________ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: FOUO _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmis oluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
