Make sure the Host ID is correct on all of your licenses you have installed.
Check this by going to add a new license. Select the Product Feature of "AR Server" and note the Host ID that remedy pulls. Next, check your license keys that you've already installed to ensure they are referencing the same Host ID. If they are not, then the license keys will be invalid. It is case sensitive (I've found out the hard way), so ensure all the letters are the same case (should be upper case). If the Host ID is different, on your existing licenses which have previously been installed, then what remedy chooses when you go to add a new license, then something changed, either you had to have a NIC replaced (in the event your server does not have integrated network ports), or for some reason remedy is seeing a different MAC (as most servers have more than one), or maybe they virtualized your server overnight without letting you know. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -----Original Message----- From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" <anhthien.ngu...@us.army.mil> Date: Tue, 7 Jul 2009 10:21:28 To: <arslist@ARSLIST.ORG> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -----Original Message----- From: Nguyen, AnhThien Mr CTR NG NGB ARNG <anhthien.ngu...@us.army.mil> To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -----Original Message----- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Classification: UNCLASSIFIED Caveats: FOUO ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
