If the server is validly licensed, what about External Authentication? Do you have "Authenticate Unregistered User" checked? Or even "Allow Guest Users"
I think it is a long shot that all of your users would have started using the different case usernames then they usually use. This sounds like a symptom of people authenticating not using the exact case as their login name in the User record. In the case of Authenticate Unregistered Users they would still authenticate to the LDAP server but would not match up their User record. They would be logged in but their licenses and groups would not be picked up from the User form. For Allow Guest Users they would be allow to login as a guest using any username they typed in. You usually wouldn't see a user behavior change on mass scale like this. Did something in change between the external authentication server and Remedy? Maybe their LDAP usernames where changed (jsmith changed to john.smith) and they are now registering as Guests? Maybe somebody changed the case of the Login Names of all of these users in the User form? Just some thoughts, HTH. Jason On Tue, Jul 7, 2009 at 7:38 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH < gary.opela....@tinker.af.mil> wrote: > Additionally, try logging into only that server with your admin tool. If > you receive the standard message stating: > > "This version of the Action Request System(R) is ready for use or > evaluation without purchasing or activiating an authorization key. For > unlimited capabilities, contact your sales representative or visit > www.remedy.com. (ARERR 2877) <server name>" > > If you receive the above error message, then something is wrong with > your AR Server license (probably the MAC address/Host ID). > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > 405 739 7006 x30043 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB > ARNG > Sent: Tuesday, July 07, 2009 9:32 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: FOUO > > No, the Read(floating) license stays with that user. The user can search > but > cannot save or modify any ticket. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rick Cook > Sent: Tuesday, July 07, 2009 10:25 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > Do the floating(read) licences convert to write licenses when a search > or > modify is performed? > > Rick > > -----Original Message----- > From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" > <anhthien.ngu...@us.army.mil> > > Date: Tue, 7 Jul 2009 10:21:28 > To: <arslist@ARSLIST.ORG> > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > > Classification: UNCLASSIFIED > Caveats: FOUO > > Thanks Roger, but we are well below the number of Floating licenses > available. Everyone that has an AR User floating licensing are > experiencing > this problem, not just a few. I have also tried what you suggested in > releasing every floating user. However, when they log back in and > receive an > AR User floating, they still get the Read (floating). > > Btw, we're ARS 7.1. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Roger Justice > Sent: Tuesday, July 07, 2009 10:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > ** This is working as designed. When a person with a floating license > logs > in they are provided a Read(floating) license, when they save the system > queries the floating licenses to determine if a write license is > available. > The problem you are encountering could be associated to Floating write > licenses not being released. Do a license count if this occurs again to > see > how many floating licenses are being used. > > > -----Original Message----- > From: Nguyen, AnhThien Mr CTR NG NGB ARNG <anhthien.ngu...@us.army.mil> > To: arslist@ARSLIST.ORG > Sent: Tue, Jul 7, 2009 9:56 am > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > > Classification: UNCLASSIFIED > Caveats: FOUO > > Thanks Rick. However, I have talked with Remedy and they verified that > my AR > Server license is valid and supported. Looks like a restart is > necessary. > Otherwise, do you have any other thoughts? > > TIA > Thien > > -----Original Message----- > From: Action Request System discussion list(ARSList)_Platinum Sponsor: > rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > Classification: UNCLASSIFIED > Caveats: FOUO > > ________________________________________________________________________ > _____ > __ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:rmisoluti...@verizon.net <sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > Classification: UNCLASSIFIED > Caveats: FOUO > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers > Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
