I have been working with Jason and Jeff on all our issues and they have been very helpful.
I learnt SRM while I was on a migration project from ITSP Request Management to ITSM SRM 2.2 and since then been involved in multiple SRM implementations and have seen *good user reviews* about it. Yeah, there are defects and I worked on to fix most of them. The learning curve was not bad. Some of the main features that I customized so far: 1. “On Behalf Of” functionality so that any user can submit a Service Request for others. Even though this was added as an OOB feature in Patch 2, there are still defects. 2. Ability to request the same service for multiple people simultaneously and initiation of multiple backend office requests Example: New employee on boarding process. My third major customization would have been the issue with template and “Global” company but was sidetracked with other things. Most of the services I designed/developed were using advanced interface forms involving custom workflow and integrating other applications. Overall, it is a decent product in my opinion. Thanks Mahesh On Thu, Jul 9, 2009 at 4:22 PM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > We have been working with a guy named Jason on our issues, and he has been > helpful. However, I think BMC should just put some of the engineers on > first level support for a few months and notify everyone that bought SRM. > > I do think that once you get past the issues and get everything working, > it's probably a decent product. The problem is that it is more complex and > involved than any other OOtB Remedy application. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Tami Palacky > Sent: Thursday, July 09, 2009 3:17 PM > To: arslist@ARSLIST.ORG > Subject: Re: Wednesday SRM Humor > > i am going to have to side with Shawn no matter what. i have been > pulling my hair out over SRM and its idiosyncrasies for over 6 > months. harldy anyone knows anything about this application and > support is not always helpful or its "out of the realm of support" > > On Jul 8, 6:05 pm, Lyle Taylor <tayl...@ldschurch.org> wrote: > > "foo", "bar" and "foobar" are very commonly used in the field of computer > programming and have been around for quite a while. Take a look at this: > > > > http://en.wikipedia.org/wiki/Foobar > > > > Lyle > > > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Pierson, Shawn > > Sent: Wednesday, July 08, 2009 3:53 PM > > To: arsl...@arslist.org > > Subject: Re: Wednesday SRM Humor > > > > ** > > I recall when I was learning Perl the book I used always seemed to use > $foo and $bar as variable names, and I know there is some other history of > spelling it that way, but I'm not really familiar with it like I am the > military term fubar. > > > > Shawn > > > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Lyle Taylor > > Sent: Wednesday, July 08, 2009 4:45 PM > > To: arsl...@arslist.org > > Subject: Re: Wednesday SRM Humor > > > > ** > > Nice. :-) Although, in their defense, they may really have meant FOOBAR > and not FUBAR - they're two completely different things. The fact that the > later seems to apply in many cases is beside the point. ;-) > > > > Lyle > > > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Pierson, Shawn > > Sent: Wednesday, July 08, 2009 3:35 PM > > To: arsl...@arslist.org > > Subject: Wednesday SRM Humor > > > > ** > > I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate > Change and Incident templates to AOTs. As a part of my troubleshooting, In > my investigations, it appears that BMC hardcoded a field in the search > criteria for Incident and Change templates that doesn't exist on either the > HPD or CHG Template forms. > > > > However, that field does exist on a form called SRM:SampleAppTemplate. > When I opened that form to look, I saw what BMC's developers really think > about the SRM product -- the Assigned Group field on that form has a > default value of "FOOBAR". > > > > So we see that not only do BMC developers appear to have a low opinion of > their product, but their bugs are not limited to the application itself. > Even their spelling of FUBAR is incorrect. > > > > It could be worse though. At least they're not as bad as Microsoft. :) > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Southern Union > > > > Private and confidential as detailed here< > http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access > hyperlink, please e-mail sender. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email and > destroy all copies of the original message. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > Private and confidential as detailed here< > http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access > hyperlink, please e-mail sender. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
