Mark, As mentioned, Web Services are a good way to do this, but it really depends on the capabilities of the other system, what sort of calls can it make to integrate with ARS? If it can't make WS calls, then runprocess may be an option, if you use a command line tool that performs an API update to the remedy system you should be able to go from there.
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Hofman Sent: Monday, July 13, 2009 6:07 AM To: arslist@ARSLIST.ORG Subject: Integration with other ticketing systems ** Hi, Can anyone recommend a way to integrate a proprietary system with ARS. Users should open tickets in ARS then our system should be notified with the ticket details and a corresponding ticket will be opened. The ticket will be processed in our system and we want to update the status of the ARS ticket upon certain events (approve, close etc.). Finally we want to tell ARS that processing is complete and the original ticket can be closed. Should we use email an API or something else? Thanks, Mark. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
