That is what we use. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Monday, July 13, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Re: Integration with other ticketing systems ** The simplist way would be to use Web Services to do this. -----Original Message----- From: Mark Hofman <markh...@googlemail.com> To: arslist@ARSLIST.ORG Sent: Mon, Jul 13, 2009 8:07 am Subject: Integration with other ticketing systems ** Hi, Can anyone recommend a way to integrate a proprietary system with ARS. Users should open tickets in ARS then our system should be notified with the ticket details and a corresponding ticket will be opened. The ticket will be processed in our system and we want to update the status of the ARS ticket upon certain events (approve, close etc.). Finally we want to tell ARS that processing is complete and the original ticket can be closed. Should we use email an API or something else? Thanks, Mark. _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ ________________________________ Finding the best videos just got easier. Try the NEW Truveo.com<http://www.truveo.com/?ncid=emlweustruv00000001>. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
