Mark, We have been using webMethods for a two way integration between Remedy (our data center) and another ticketing system (at a vendor location). There was some work needed to set this up initially. Now it's working like a charm.
-- Shyam "LJ Longwing" <lj.longw...@gmail.com> wrote in message news:<72b944fe6ff84039bff84df75d6a5...@corp.global.level3.com>... > We are running 7.1 and use Tibco as our integration middleware...works well. > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza > Sent: Monday, July 13, 2009 9:57 AM > To: arslist@ARSLIST.ORG > Subject: Re: Integration with other ticketing systems > > > ** > Mark, > > If that is not an option as well for whatever reasons and you wish to take > an easy OTB way out, there are integration systems out there available, such > as TIBCO (I have used this in the past - works like a charm). I haven't used > this with the later version of the ARS, but when I last used it I was > working on a project using ARS 6.3, and found that it was easy to setup and > configure. > > Cheers > > Joe > > _____ > > From: LJ Longwing <lj.longw...@gmail.com> > To: arslist@ARSLIST.ORG > Sent: Monday, July 13, 2009 11:14:07 AM > Subject: Re: Integration with other ticketing systems > > ** > Mark, > As mentioned, Web Services are a good way to do this, but it really depends > on the capabilities of the other system, what sort of calls can it make to > integrate with ARS? If it can't make WS calls, then runprocess may be an > option, if you use a command line tool that performs an API update to the > remedy system you should be able to go from there. > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Mark Hofman > Sent: Monday, July 13, 2009 6:07 AM > To: arslist@ARSLIST.ORG > Subject: Integration with other ticketing systems > > > ** > Hi, > Can anyone recommend a way to integrate a proprietary system with ARS. > > Users should open tickets in ARS then our system should be notified with the > ticket details and a corresponding ticket will be opened. > > The ticket will be processed in our system and we want to update the status > of the ARS ticket upon certain events (approve, close etc.). > > Finally we want to tell ARS that processing is complete and the original > ticket can be closed. > > Should we use email an API or something else? > > Thanks, > Mark. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
