Rabi,
I'm just getting back from a few days off, but would be interested in any
responses you got off-list.
I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option? I can't seem to get their website for some
reason (www.turingsmi.com doesn't work, but support.turingsmi.com does).
Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd
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| From: |
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|Rabi Tripathi <ars_l...@yahoo.com>
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| To: |
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|arslist@ARSLIST.ORG
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| Date: |
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|07/09/2009 07:21 AM
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| Subject: |
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|Remedy Technical Support Options. Any opinions?
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| Sent by: |
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|"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
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Hi all,
We're looking at options for basic technical support for our Remedy
platform. If you have any opinion about quality and cost of basic minimum
support from vendor(s), including that from BMC, please let me know...or if
your company offers support.
If you think you must, feel free to write to me directly.
We have ARS and HelpDesk application. Around 250 users. At this point, we
have very little support need, as things are static. We may be looking at
upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in
house expertise with such experiences, so we will need the usual backup
support only.
TIA.
-Rabi Tripathi
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