I think they picked up EMS (out of Tampa) as well. Howard
On Mon, Jul 13, 2009 at 5:52 PM, dcharters < dchart...@www.charterssoftware.com> wrote: > As I understand it Column pick up all of Turings' support obligations, they > also picked EMC > > > On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote > > Thanks. > > > > Thad Esser > > Remedy Developer > > "Did you ever wonder why we had to run for shelter when the promise > > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > > > |------------> > > | From: | > > |------------> > > >------------------------------------------------------------------ > > --------------------------------------------------------------------- > > -----------| |"Easter, David" <david_eas...@bmc.com> > > > > | >------------------------------------------ > > --------------------------------------------------------------------- > > -----------------------------------| |------------> | To: | |- > > -----------> >------------------------------------------------------ > > --------------------------------------------------------------------- > > -----------------------| |arslist@ARSLIST.ORG > > > > | >------------------------------ > > --------------------------------------------------------------------- > > -----------------------------------------------| |------------> | > > Date: | |------------> >--------------------------------------- > > --------------------------------------------------------------------- > > --------------------------------------| |07/13/2009 11:53 AM > > > > | >--------------- > > --------------------------------------------------------------------- > > --------------------------------------------------------------| |---- > > --------> | Subject: | |------------> >--------------------------- > > --------------------------------------------------------------------- > > --------------------------------------------------| |Re: Remedy > > Technical Support Options. Any opinions? > > | > > >-------------------------------------------------------------------- > > --------------------------------------------------------------------- > > ---------| |------------> | Sent by: | |------------> >----------- > > --------------------------------------------------------------------- > > ------------------------------------------------------------------| > > |"Action Request System discussion list(ARSList)" > > <arslist@ARSLIST.ORG> > > | >------------------------------------- > > --------------------------------------------------------------------- > > ----------------------------------------| > > > > > I have a nagging feeling that this is a stupid questions, but is > > TuringSMI still around as an option? > > > > http://www.columnit.com/news_detail.aspx?id=1850 > > > > -David J. Easter > > Sr. Product Manager, Solution Strategy and Development > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action > > expressed in this E-mail do not necessarily reflect those of BMC > > Software, Inc. My voluntary participation in this forum is not > > intended to convey a role as a spokesperson, liaison or public > > relations representative for BMC Software, Inc. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [ > > mailto:arsl...@arslist.org] On Behalf Of Thad K Esser > > Sent: Monday, July 13, 2009 11:44 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Technical Support Options. Any opinions? > > > > Rabi, > > > > I'm just getting back from a few days off, but would be interested > > in any responses you got off-list. > > > > I have a nagging feeling that this is a stupid questions, but is > TuringSMI > > still around as an option? I can't seem to get their website for > > some reason (www.turingsmi.com doesn't work, but > > support.turingsmi.com does). > > > > Thad Esser > > Remedy Developer > > "Did you ever wonder why we had to run for shelter when the promise > > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > > > |------------> > > | From: | > > |------------> > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |Rabi Tripathi <ars_l...@yahoo.com> > > | > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |------------> > > | To: | > > |------------> > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |arslist@ARSLIST.ORG > > | > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |------------> > > | Date: | > > |------------> > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |07/09/2009 07:21 AM > > | > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |------------> > > | Subject: | > > |------------> > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |Remedy Technical Support Options. Any opinions? > > | > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |------------> > > | Sent by: | > > |------------> > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > |"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG > > > > | > > > > > >--------------------------------------------------------------------------- > -----------------------------------------------------------------------| > > > > Hi all, > > We're looking at options for basic technical support for our Remedy > > platform. If you have any opinion about quality and cost of basic minimum > > support from vendor(s), including that from BMC, please let me > > know...or if your company offers support. > > > > If you think you must, feel free to write to me directly. > > > > We have ARS and HelpDesk application. Around 250 users. At this > > point, we have very little support need, as things are static. We > > may be looking at upgrade of ARS and Service Desk to 7.5 soon. There > > is, however, strong in house expertise with such experiences, so we > > will need the usual backup support only. > > > > TIA. > > > > -Rabi Tripathi > > > > > > ______________________________________________________________________________ > _ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the > > Answers Are" > > > > *IMPORTANT NOTICE: This communication, including any attachment, contains > > information that may be confidential or privileged, and is intended > solely > > for the entity or individual to whom it is addressed. If you are > > not the intended recipient, you should delete this message and are > > hereby notified that any disclosure, copying, or distribution of > > this message is strictly prohibited. Nothing in this email, > > including any attachment, is intended to be a legally binding signature. > > * > > > > > > ______________________________________________________________________________ > _ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the > > Answers Are" > > > > > > ______________________________________________________________________________ > _ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the > > Answers Are" > > > > *IMPORTANT NOTICE: This communication, including any attachment, > > contains information that may be confidential or privileged, and is > > intended solely for the entity or individual to whom it is > > addressed. If you are not the intended recipient, you should delete > > this message and are hereby notified that any disclosure, copying, > > or distribution of this message is strictly prohibited. Nothing in > > this email, including any attachment, is intended to be a legally > > binding signature. * > > > > > > ______________________________________________________________________________ > _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the > > Answers Are" > > > -- > Open WebMail Project (http://openwebmail.org) > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
