I am in Tampa and believe EMS closed its doors.
Yvonne Burns ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Monday, July 13, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Technical Support Options. Any opinions? ** I think they picked up EMS (out of Tampa) as well. Howard On Mon, Jul 13, 2009 at 5:52 PM, dcharters <dchart...@www.charterssoftware.com> wrote: As I understand it Column pick up all of Turings' support obligations, they also picked EMC On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote > Thanks. > > Thad Esser > Remedy Developer > "Did you ever wonder why we had to run for shelter when the promise > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > |------------> > | From: | > |------------> > >------------------------------------------------------------------ > --------------------------------------------------------------------- > -----------| |"Easter, David" <david_eas...@bmc.com> > > | >------------------------------------------ > --------------------------------------------------------------------- > -----------------------------------| |------------> | To: | |- > -----------> >------------------------------------------------------ > --------------------------------------------------------------------- > -----------------------| |arslist@ARSLIST.ORG > > | >------------------------------ > --------------------------------------------------------------------- > -----------------------------------------------| |------------> | > Date: | |------------> >--------------------------------------- > --------------------------------------------------------------------- > --------------------------------------| |07/13/2009 11:53 AM > > | >--------------- > --------------------------------------------------------------------- > --------------------------------------------------------------| |---- > --------> | Subject: | |------------> >--------------------------- > --------------------------------------------------------------------- > --------------------------------------------------| |Re: Remedy > Technical Support Options. Any opinions? > | > >-------------------------------------------------------------------- > --------------------------------------------------------------------- > ---------| |------------> | Sent by: | |------------> >----------- > --------------------------------------------------------------------- > ------------------------------------------------------------------| > |"Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > | >------------------------------------- > --------------------------------------------------------------------- > ----------------------------------------| > > > I have a nagging feeling that this is a stupid questions, but is > TuringSMI still around as an option? > > http://www.columnit.com/news_detail.aspx?id=1850 > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action > expressed in this E-mail do not necessarily reflect those of BMC > Software, Inc. My voluntary participation in this forum is not > intended to convey a role as a spokesperson, liaison or public > relations representative for BMC Software, Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [ > mailto:arsl...@arslist.org] On Behalf Of Thad K Esser > Sent: Monday, July 13, 2009 11:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy Technical Support Options. Any opinions? > > Rabi, > > I'm just getting back from a few days off, but would be interested > in any responses you got off-list. > > I have a nagging feeling that this is a stupid questions, but is TuringSMI > still around as an option? I can't seem to get their website for > some reason (www.turingsmi.com <http://www.turingsmi.com/> doesn't work, but > support.turingsmi.com <http://support.turingsmi.com/> does). > > Thad Esser > Remedy Developer > "Did you ever wonder why we had to run for shelter when the promise > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > |------------> > | From: | > |------------> > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |Rabi Tripathi <ars_l...@yahoo.com> > | > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |------------> > | To: | > |------------> > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |arslist@ARSLIST.ORG > | > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |------------> > | Date: | > |------------> > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |07/09/2009 07:21 AM > | > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |------------> > | Subject: | > |------------> > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |Remedy Technical Support Options. Any opinions? > | > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |------------> > | Sent by: | > |------------> > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > |"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> > | > > >----------------------------------------------------------------------- ---- -----------------------------------------------------------------------| > > Hi all, > We're looking at options for basic technical support for our Remedy > platform. If you have any opinion about quality and cost of basic minimum > support from vendor(s), including that from BMC, please let me > know...or if your company offers support. > > If you think you must, feel free to write to me directly. > > We have ARS and HelpDesk application. Around 250 users. At this > point, we have very little support need, as things are static. We > may be looking at upgrade of ARS and Service Desk to 7.5 soon. There > is, however, strong in house expertise with such experiences, so we > will need the usual backup support only. > > TIA. > > -Rabi Tripathi > > ________________________________________________________________________ ______ _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the > Answers Are" > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are > not the intended recipient, you should delete this message and are > hereby notified that any disclosure, copying, or distribution of > this message is strictly prohibited. Nothing in this email, > including any attachment, is intended to be a legally binding signature. > * > > ________________________________________________________________________ ______ _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the > Answers Are" > > ________________________________________________________________________ ______ _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the > Answers Are" > > *IMPORTANT NOTICE: This communication, including any attachment, > contains information that may be confidential or privileged, and is > intended solely for the entity or individual to whom it is > addressed. If you are not the intended recipient, you should delete > this message and are hereby notified that any disclosure, copying, > or distribution of this message is strictly prohibited. Nothing in > this email, including any attachment, is intended to be a legally > binding signature. * > > ________________________________________________________________________ ______ _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the > Answers Are" -- Open WebMail Project (http://openwebmail.org <http://openwebmail.org/> ) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
