Shyam, Upgrade is on the list, but not right away. I am considering going to the highest patch for 6.3, patch 25.
Different question: does anybody have Remedy user 6.3 (patch 20) running in Windows vista against ARS 6.3 patch 20? In Solaris? Another question: What is the first version of Remedy User that supports Vista? And is anybody using it against 6.3 server? Fun stuff: I just found out that our helpdesk switched from Windows XP to Vista roughly around the time the issue started. They hacked the installer to have it install on Vista. I had no clue. So one theory is that a memory leak in arserverd was triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird, but I don't know how else to explain it. Solaris patches were applied on the server, but I am still trying to find out details. And this just in: arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our monitoring data isn't process specific, so I can't be sure, but looks like it was a gradual increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar <atta...@sbcglobal.net> wrote: > From: Shyam Attavar <atta...@sbcglobal.net> > Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? > To: arslist@ARSLIST.ORG > Date: Monday, July 20, 2009, 5:17 PM > Rabi, > > This probably does not answer your question, but do you > have the option to > upgrade AR System itself? > > -- > Shyam > > "Rabi Tripathi" <ars_l...@yahoo.com> > wrote in message > news:<679304.2979...@web65404.mail.ac4.yahoo.com>... > > Hi all, > > If you have a stable installation of ARS 6.3 on > Solaris, I would like to > know what ARS patch you have and what is your Solaris > version/patch. > > > > The story is that our ARS server (HelpDesk 5.x app, > 20-40 users at a time) > was running fine for 6 months or so. Suddenly last Thu, > arserverd started > using 50% more memory (2.5 GB), more than the installed RAM > (2 GB). Resulted > in a lot of swapping and sporadic general slowness. > > > > Next day server completely froze for half an hour, > without apparent reason > and then came back fine. The only Remedy error that was > logged 15 mins after > freeze was: > > Dispatch : Timeout during database query -- consider > using more specific > search criteria to narrow the results, and retry the > operat > > ion (tamarind) ARERR - 94 > > > > It seems to be a symptom, not the cause. DBAs swear > there is nothing at > their end. tnsping from arserver to db did show 370ms as > opposed to the > usual 10 ms. It's being attributed to issue at the remedy > box. > > > > Apart from the above, nothing remarkable in logs > anywhere in Remedy, OS or > database (Oracle 9.x on separate machine). That night, we > rebooted the > machine. ARS came back to using just 350 MB memory and all > was fine. Two > days later suddenly jumped to using 550 MB. Somehow, I lost > the filter, db, > api log of that period. Today arserverd memory use > seems to be stable, > though overall memory consumption in the box is slowly > trending up. A few > users have reported general slowness at times. > > > > I am trying to analyze detailed Remedy logs for > slowness and also trying > to figure out which process is causing the upward trend in > box's memory use > (it's not arserverd). Also considering going to the highest > patch, 25. > > It seems our administrators applied solaris patches at > various times > recently. I don't have detailed info, but something there > might have > interacted with some issue in ARS. > > > > Back to the question, I would like to know any > experience regarding > stability of anybody else using 6.3 on Solaris. > > > > Thanks. > > > > ARs 6.3 p20 > > SunOS 5.9 > > Oracle 9.2 on a separate Sun box. > > HelpDesk 5.x app > > > > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"