Can you have your Windows guys change the runtime parameters of AR User on
Vista to run in XP mode? I wonder if that might address the problem.
Rick
-----Original Message-----
From: Rabi Tripathi <ars_l...@yahoo.com>
Date: Tue, 21 Jul 2009 09:07:51
To: <arslist@ARSLIST.ORG>
Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?
Shyam,
Upgrade is on the list, but not right away. I am considering going to the
highest patch for 6.3, patch 25.
Different question: does anybody have Remedy user 6.3 (patch 20) running in
Windows vista against ARS 6.3 patch 20? In Solaris?
Another question: What is the first version of Remedy User that supports Vista?
And is anybody using it against 6.3 server?
Fun stuff:
I just found out that our helpdesk switched from Windows XP to Vista roughly
around the time the issue started. They hacked the installer to have it install
on Vista. I had no clue. So one theory is that a memory leak in arserverd was
triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird,
but I don't know how else to explain it. Solaris patches were applied on the
server, but I am still trying to find out details.
And this just in:
arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our
monitoring data isn't process specific, so I can't be sure, but looks like it
was a gradual increase over night as it was pretty constant until late
afternoon yesterday during my manual checks.
--- On Mon, 7/20/09, Shyam Attavar <atta...@sbcglobal.net> wrote:
> From: Shyam Attavar <atta...@sbcglobal.net>
> Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?
> To: arslist@ARSLIST.ORG
> Date: Monday, July 20, 2009, 5:17 PM
> Rabi,
>
> This probably does not answer your question, but do you
> have the option to
> upgrade AR System itself?
>
> --
> Shyam
>
> "Rabi Tripathi" <ars_l...@yahoo.com>
> wrote in message
> news:<679304.2979...@web65404.mail.ac4.yahoo.com>...
> > Hi all,
> > If you have a stable installation of ARS 6.3 on
> Solaris, I would like to
> know what ARS patch you have and what is your Solaris
> version/patch.
> >
> > The story is that our ARS server (HelpDesk 5.x app,
> 20-40 users at a time)
> was running fine for 6 months or so. Suddenly last Thu,
> arserverd started
> using 50% more memory (2.5 GB), more than the installed RAM
> (2 GB). Resulted
> in a lot of swapping and sporadic general slowness.
> >
> > Next day server completely froze for half an hour,
> without apparent reason
> and then came back fine. The only Remedy error that was
> logged 15 mins after
> freeze was:
> > Dispatch : Timeout during database query -- consider
> using more specific
> search criteria to narrow the results, and retry the
> operat
> > ion (tamarind) ARERR - 94
> >
> > It seems to be a symptom, not the cause. DBAs swear
> there is nothing at
> their end. tnsping from arserver to db did show 370ms as
> opposed to the
> usual 10 ms. It's being attributed to issue at the remedy
> box.
> >
> > Apart from the above, nothing remarkable in logs
> anywhere in Remedy, OS or
> database (Oracle 9.x on separate machine). That night, we
> rebooted the
> machine. ARS came back to using just 350 MB memory and all
> was fine. Two
> days later suddenly jumped to using 550 MB. Somehow, I lost
> the filter, db,
> api log of that period. Today arserverd memory use
> seems to be stable,
> though overall memory consumption in the box is slowly
> trending up. A few
> users have reported general slowness at times.
> >
> > I am trying to analyze detailed Remedy logs for
> slowness and also trying
> to figure out which process is causing the upward trend in
> box's memory use
> (it's not arserverd). Also considering going to the highest
> patch, 25.
> > It seems our administrators applied solaris patches at
> various times
> recently. I don't have detailed info, but something there
> might have
> interacted with some issue in ARS.
> >
> > Back to the question, I would like to know any
> experience regarding
> stability of anybody else using 6.3 on Solaris.
> >
> > Thanks.
> >
> > ARs 6.3 p20
> > SunOS 5.9
> > Oracle 9.2 on a separate Sun box.
> > HelpDesk 5.x app
> >
> >
> >
> >
>
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