Hi Rick, Sorry to jump in. Interested to know what kind of parameters you are hinting at?
I have couple of issues where Unix machine is freezing intermittently and another where only AR User (in pockets) is experiencing slow response but not on Web browser. Thanks in advance. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit ------------------------------------------------------------------- Wipro Technologies, Hinjewadi, Pune 411057, India Tel: +91 20 39133324 | VOIP 8549314 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 21, 2009 21:45 To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? Can you have your Windows guys change the runtime parameters of AR User on Vista to run in XP mode? I wonder if that might address the problem. Rick -----Original Message----- From: Rabi Tripathi <ars_l...@yahoo.com> Date: Tue, 21 Jul 2009 09:07:51 To: <arslist@ARSLIST.ORG> Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? Shyam, Upgrade is on the list, but not right away. I am considering going to the highest patch for 6.3, patch 25. Different question: does anybody have Remedy user 6.3 (patch 20) running in Windows vista against ARS 6.3 patch 20? In Solaris? Another question: What is the first version of Remedy User that supports Vista? And is anybody using it against 6.3 server? Fun stuff: I just found out that our helpdesk switched from Windows XP to Vista roughly around the time the issue started. They hacked the installer to have it install on Vista. I had no clue. So one theory is that a memory leak in arserverd was triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird, but I don't know how else to explain it. Solaris patches were applied on the server, but I am still trying to find out details. And this just in: arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our monitoring data isn't process specific, so I can't be sure, but looks like it was a gradual increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar <atta...@sbcglobal.net> wrote: > From: Shyam Attavar <atta...@sbcglobal.net> > Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? > To: arslist@ARSLIST.ORG > Date: Monday, July 20, 2009, 5:17 PM > Rabi, > > This probably does not answer your question, but do you > have the option to > upgrade AR System itself? > > -- > Shyam > > "Rabi Tripathi" <ars_l...@yahoo.com> > wrote in message > news:<679304.2979...@web65404.mail.ac4.yahoo.com>... > > Hi all, > > If you have a stable installation of ARS 6.3 on > Solaris, I would like to > know what ARS patch you have and what is your Solaris > version/patch. > > > > The story is that our ARS server (HelpDesk 5.x app, > 20-40 users at a time) > was running fine for 6 months or so. Suddenly last Thu, > arserverd started > using 50% more memory (2.5 GB), more than the installed RAM > (2 GB). Resulted > in a lot of swapping and sporadic general slowness. > > > > Next day server completely froze for half an hour, > without apparent reason > and then came back fine. The only Remedy error that was > logged 15 mins after > freeze was: > > Dispatch : Timeout during database query -- consider > using more specific > search criteria to narrow the results, and retry the > operat > > ion (tamarind) ARERR - 94 > > > > It seems to be a symptom, not the cause. DBAs swear > there is nothing at > their end. tnsping from arserver to db did show 370ms as > opposed to the > usual 10 ms. It's being attributed to issue at the remedy > box. > > > > Apart from the above, nothing remarkable in logs > anywhere in Remedy, OS or > database (Oracle 9.x on separate machine). That night, we > rebooted the > machine. ARS came back to using just 350 MB memory and all > was fine. Two > days later suddenly jumped to using 550 MB. Somehow, I lost > the filter, db, > api log of that period. Today arserverd memory use > seems to be stable, > though overall memory consumption in the box is slowly > trending up. A few > users have reported general slowness at times. > > > > I am trying to analyze detailed Remedy logs for > slowness and also trying > to figure out which process is causing the upward trend in > box's memory use > (it's not arserverd). Also considering going to the highest > patch, 25. > > It seems our administrators applied solaris patches at > various times > recently. I don't have detailed info, but something there > might have > interacted with some issue in ARS. > > > > Back to the question, I would like to know any > experience regarding > stability of anybody else using 6.3 on Solaris. > > > > Thanks. > > > > ARs 6.3 p20 > > SunOS 5.9 > > Oracle 9.2 on a separate Sun box. > > HelpDesk 5.x app > > > > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Please do not print this email unless it is absolutely necessary. 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