Don't forget Remedy Engineer!
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Wednesday, July 22, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** The most important point. "What does the job pay". -----Original Message----- From: Benedetto Cantatore <bcant...@emerginghealthit.com> To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best. I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet. Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun. So a lot of crossover on job activities. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> shawn.pier...@sug.com 07/22/09 12:56 PM >>> I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a "Remedy Developer" should include subcategories for "ARS Developer" and "ITSM Developer". Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think "What the Heck?" I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . 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