On the form CTM:CFG-Application Preferences, there exists a hidden status field, Infrastructure Change Status (1000001740), which must have an attribute added to it before it will recognize a new entry in SYS:Status Query Rules. Once I added the attribute with the ID Enumeration to match the Selection Code on SYS:Status Query Rules, the menu item appeared.
Jennifer Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 5:24 PM To: arslist@ARSLIST.ORG Subject: How to create a new field on SYS:Status Query Rules Does anyone know how to create a new field on SYS:Status Query Rules? SYS:Status Query Rules is the form that determines those nifty menus on the Overview Console. I've been trying to create a new entry for CHG:Infrastructure Change, but the menu item shows up and puts a blank value in the field and shows me every single change my group has ever created. You can modify an existing entry, but new entries don't seem to be setting properly. Here's a snippet from the active link log. >From the active link worklogs, these are the relevant bits of workflow that >matter in the action of active link CTM:IPF:CRQStatus_100_SetOnModify. In >this first work log snippet, the status is set to "All Scheduled Changes", >which relates to Infrastructure Change statuses 6 and 7. The statuses are set >correctly here. <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> z1D Integer01 (1000000077) = 22000 <ACTL> 1: Set Fields <ACTL> Infrastructure Change Status (1000001740) = 22000 <ACTL> CRQ Integer Status01 (1000001776) = 6 <ACTL> CRQ Integer Status02 (1000001777) = 7 <ACTL> 2: Set Fields <ACTL> Change Status (301604500) = All Scheduled Changes In this second work log snippet, the status is set to "All Draft or Open Changes", which relates to Infrastructure Change statuses 0 through 8. The statuses are set to $\NULL$ here. <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> z1D Integer01 (1000000077) = 19101 <ACTL> 1: Set Fields <ACTL> Infrastructure Change Status (1000001740) = "" <ACTL> CRQ Integer Status01 (1000001776) = 0 <ACTL> CRQ Integer Status02 (1000001777) = 8 <ACTL> 2: Set Fields <ACTL> Change Status (301604500) = "" The confusing portion of this is the disregard which the workflow seems to show for new records created in the form SYS:Status Query Rules. I have attempted to create new records with the Infrastructure Change Statuses 19101, 16600, 19050, and 17001. All are treated in the same manner; however, as the below snippet of work log demonstrates, an existing record can be changed to include a wider range of statuses with no ill effect. I've also tried to export an existing record, modify the record, and import the modified record, with the same results. The below is an existing record that has been modified. It works fine. <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> z1D Integer01 (1000000077) = 19000 <ACTL> 1: Set Fields <ACTL> Infrastructure Change Status (1000001740) = 19000 <ACTL> CRQ Integer Status01 (1000001776) = 0 <ACTL> CRQ Integer Status02 (1000001777) = 9 <ACTL> 2: Set Fields <ACTL> Change Status (301604500) = All Draft Changes AR System 7.0.3 P6 ITSM 7.0.1 P7 Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
