This is a result of the goofy way that status (or other) values are handled in the ITSM apps. In addition to adding your entry, you also need to update the CTM:CFG-ApplicationPreferences form, and modify the attributes on the appropriate hidden "status" fields to also add your new search name and selection id. Since you are adding a change-related search you need to update field 1000001740 - Infrastructure Change Status, though if you look closely ALL those status fields have entries for all other field's searches.
They could easily have made this completely data-driven, but there are still these lingering hidden fields. Sigh. Regards, Chuck Baldi On Wed, Jul 22, 2009 at 5:23 PM, Meyer, Jennifer L < jennifer.me...@its.nc.gov> wrote: > Does anyone know how to create a new field on SYS:Status Query Rules? > > SYS:Status Query Rules is the form that determines those nifty menus on the > Overview Console. I've been trying to create a new entry for > CHG:Infrastructure Change, but the menu item shows up and puts a blank value > in the field and shows me every single change my group has ever created. > > You can modify an existing entry, but new entries don't seem to be setting > properly. Here's a snippet from the active link log. > > From the active link worklogs, these are the relevant bits of workflow that > matter in the action of active link CTM:IPF:CRQStatus_100_SetOnModify. In > this first work log snippet, the status is set to "All Scheduled Changes", > which relates to Infrastructure Change statuses 6 and 7. The statuses are > set correctly here. > > > <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) > <ACTL> -> Passed qualification -- perform if actions > <ACTL> 0: Set Fields > > <ACTL> z1D Integer01 (1000000077) = 22000 > <ACTL> 1: Set Fields > > <ACTL> Infrastructure Change Status (1000001740) = 22000 > <ACTL> CRQ Integer Status01 (1000001776) = 6 > <ACTL> CRQ Integer Status02 (1000001777) = 7 > <ACTL> 2: Set Fields > > <ACTL> Change Status (301604500) = All Scheduled Changes > > In this second work log snippet, the status is set to "All Draft or Open > Changes", which relates to Infrastructure Change statuses 0 through 8. The > statuses are set to $\NULL$ here. > > <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) > <ACTL> -> Passed qualification -- perform if actions > <ACTL> 0: Set Fields > > <ACTL> z1D Integer01 (1000000077) = 19101 > <ACTL> 1: Set Fields > > <ACTL> Infrastructure Change Status (1000001740) = "" > <ACTL> CRQ Integer Status01 (1000001776) = 0 > <ACTL> CRQ Integer Status02 (1000001777) = 8 > <ACTL> 2: Set Fields > > <ACTL> Change Status (301604500) = "" > > The confusing portion of this is the disregard which the workflow seems to > show for new records created in the form SYS:Status Query Rules. I have > attempted to create new records with the Infrastructure Change Statuses > 19101, 16600, 19050, and 17001. All are treated in the same manner; > however, as the below snippet of work log demonstrates, an existing record > can be changed to include a wider range of statuses with no ill effect. > I've also tried to export an existing record, modify the record, and import > the modified record, with the same results. > > The below is an existing record that has been modified. It works fine. > > <ACTL> Checking CTM:IPF:CRQStatus_100_SetOnModify (100) > <ACTL> -> Passed qualification -- perform if actions > <ACTL> 0: Set Fields > > <ACTL> z1D Integer01 (1000000077) = 19000 > <ACTL> 1: Set Fields > > <ACTL> Infrastructure Change Status (1000001740) = 19000 > <ACTL> CRQ Integer Status01 (1000001776) = 0 > <ACTL> CRQ Integer Status02 (1000001777) = 9 > <ACTL> 2: Set Fields > > <ACTL> Change Status (301604500) = All Draft Changes > > > > AR System 7.0.3 P6 > ITSM 7.0.1 P7 > > > Jennifer Meyer > Remedy Technical Support Specialist > State of North Carolina > Office of Information Technology Services > Service Delivery Division ITSM & ITAM Services > Office: 919-754-6543 > ITS Service Desk: 919-754-6000 > jennifer.me...@its.nc.gov > http://its.state.nc.us > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
