Hello All, I tried all the steps , changed the application service password and mid tier password to same one. Didn't work out. I mentioned Authentication Server as AR System Server password. Also the other servers namely Ar system Server , Preference Server, Data Visualization Server and Homepage Server , I mentioned AR System Server for all these.
Don't know why I am unable to make the Mid tier work ? Must be doing something wrong. Will dig in more and update in here. Any other sugestions are welcome. Thank you , Raj On Aug 12, 11:10 pm, Rosemary <rjing...@gmail.com> wrote: > I've noticed after installing mid-tier 7.1 that it doesn't automatically > specify the Authentication Server on the General Settings tab in the Mid > Tier Configuration webpage. You haven't mentioned that in your original > post, so you might want to double-check. > > Regards, > Rosemary > > > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <ravi6...@gmail.com> wrote: > > Thank you Joe for your reply. > > > I am using IIS(6.0) with TOMCAT(5.5). > > I used the user name Demo but now DEMO, Sorry for typing mistake > > earlier during posting. > > > Also without using port number 8080 , i am getting the login page. > > Previously I used to usehttp://midtierserver name : 8080/arsys > > but with that i am getting page cannot be displayed page. > > > so I removed the 8080 and i was able to get mid tier login page. > > > Also i changed password to a common one. But I will cross check what > > you mentioned: > > "If this is not your case (which I do not think it would be as you can > > see the login page if you are attempting your logon), check the AR Mid- > > Tier Application Password. Make sure that it is the same as that what > > is configured in the ar.conf / ar.cfg file via the AR Server > > Configuration." > > but I am pretty sure i changed the ar midtier appln password , and it > > is same in the ar.conf file. > > > I will check tomorrow and update in here. > > > Thank you for your reply. Really appreciate it. > > > On Aug 12, 7:41 pm, Joe DeSouza <joe_rem...@yahoo.com> wrote: > > > Raj, > > > > First of all it would be nice to know what web server you are using. If > > you are using IIS, then http://<mid-tier-server-name>/arsys would be > > enough.. > > > > If you are using any other server other than IIS, the default port is not > > 80 which is assumed by the http protocol. For eg, it is 8080 for Tomcat, > > 8090 for Websphere so in those two cases your URL would turn out to be > > http://<mid-tier-server-name>:8080/arsys or > > http://<mid-tier-server-name>:8090/arsys respectively > > if the default ports were used for these web servers. > > > > If this is not your case (which I do not think it would be as you can see > > the login page if you are attempting your logon), check the AR Mid-Tier > > Application Password. Make sure that it is the same as that what is > > configured in the ar.conf / ar.cfg file via the AR Server Configuration. > > > > Lastly, if you are using that default admin user to login, then I thought > > you should know that the user names and passwords in Remedy are case > > sensitive irrespective to whether the database is case sensitive or not.. So > > it will not be DEMO but Demo unless you have modified the login name in the > > User form to be DEMO instead of Demo.. > > > > Cheers > > > > Joe > > > > ________________________________ > > > From: Raj <ravi6...@gmail.com> > > > To: arsl...@arslist.org > > > Sent: Wednesday, August 12, 2009 7:44:16 PM > > > Subject: Mid Tier Authentication Error ARERR 9388 > > > > Hello All, > > > After the fresh installation of mid tier, I addedhttp://midtierserver > > name/arsys in default webpath under advanced tab in server information form > > through user tool and also added ar system server name under all the options > > available in mid tier configuration tool ie. Ar system Server , Preference > > Server, Data Visualization Server and Homepage Server. > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to > > login through DEMO. > > > > Please advise. > > > > Thanks, > > > Raj > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum > > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > > "Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
