Ah...that's referring to the Remedy server port, not the web server port :)....glad you got it working.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Friday, August 14, 2009 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Error ARERR 9388 worked. In the midtier configuration page under AR Settings page, previously i listed port number 8080 under port column. I removed the port number, flushed the cache and tried loggin in again and it worked. Thank you all, Raj On Aug 14, 12:04 pm, Ravi <ravi6...@gmail.com> wrote: > Where should I look then ? how can I debug this. I am getting ARERR > 9388 when i try to login. > > > > On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing <lj.longw...@gmail.com> wrote: > > I'm not sure that's a problem. I think it's just letting you know > > that there is going to be a performance hit to the server while it > > grabs definitions from the server. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Raj > > Sent: Friday, August 14, 2009 11:53 AM > > To: arsl...@arslist.org > > Subject: Re: Mid Tier Authentication Error ARERR 9388 > > > Hello All, > > Mid tier with Pre Production worked but I am having issues with test > > system now. > > > here's the mid tier log : > > > Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping > > cache Form images for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Form images for definition, permissions , data change > > on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Active links for definition, permissions , data > > change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Active links for definition, permissions , data > > change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Groups for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Groups for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : > > Reaping cache Roles for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Roles for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) : Reaping cache Displayed fields for > > definition, permissions , data change on server All Servers Aug 14, > > 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Displayed fields for definition, permissions , data > > change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Js for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Js for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) : Reaping cache Field maps for definition, > > permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Field maps for definition, permissions , data change > > on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Sysdata for definition, permissions , data change > > on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Sysdata for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : > > Reaping cache Compiled forms for definition, permissions , data > > change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Compiled forms for definition, permissions , data > > change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Forms for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Forms for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) : Reaping cache Html for definition, > > permissions , data change on server All Servers Aug 14, 2009 > > 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Html for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) : Reaping cache Form fields for definition, > > permissions , data change on server All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Form fields for definition, permissions , data change > > on server All Servers > > > Any idea what is the problem. > > > Thanks, > > Raj > > > On Aug 13, 5:14 pm, Raj <ravi6...@gmail.com> wrote: > > > Resolved. > > > > Windows Firewall was on. > > > > Turned it off and it worked. > > > Thank you everybody for the help. > > > > Raj > > > > On Aug 13, 11:58 am, Raj <ravi6...@gmail.com> wrote: > > > > > Sorry typing error > > > > Typo : I mentioned Authentication Server as AR System Server password. > > > > > I mentioned Authentication Server name as AR System Server name. > > > > > On Aug 13, 11:55 am, Raj <ravi6...@gmail.com> wrote: > > > > > > Hello All, > > > > > I tried all the steps , changed the application service > > > > > password and mid tier password to same one. > > > > > Didn't work out. > > > > > I mentioned Authentication Server as AR System Server password. > > > > > Also the other servers namely Ar system Server , Preference > > > > > Server, Data Visualization Server and Homepage Server , I > > > > > mentioned AR System Server for all these. > > > > > > Don't know why I am unable to make the Mid tier work ? Must be > > > > > doing something wrong. > > > > > Will dig in more and update in here. > > > > > > Any other sugestions are welcome. > > > > > > Thank you , > > > > > Raj > > > > > On Aug 12, 11:10 pm, Rosemary <rjing...@gmail.com> wrote: > > > > > > > I've noticed after installing mid-tier 7.1 that it doesn't > > > > > > automatically specify the Authentication Server on the > > > > > > General Settings tab in the Mid Tier Configuration webpage. > > > > > > You haven't mentioned that in your original post, so you > > > > > > might want to > > double-check. > > > > > > > Regards, > > > > > > Rosemary > > > > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <ravi6...@gmail.com> wrote: > > > > > > > Thank you Joe for your reply. > > > > > > > > I am using IIS(6.0) with TOMCAT(5.5). > > > > > > > I used the user name Demo but now DEMO, Sorry for typing > > > > > > > mistake earlier during posting. > > > > > > > > Also without using port number 8080 , i am getting the > > > > > > > login > > page. > > > > > > > Previously I used to > > > > > > > usehttp://midtierservername:8080/arsys > > > > > > > but with that i am getting page cannot be displayed page. > > > > > > > > so I removed the 8080 and i was able to get mid tier login page. > > > > > > > > Also i changed password to a common one. But I will cross > > > > > > > check what you mentioned: > > > > > > > "If this is not your case (which I do not think it would > > > > > > > be as you can see the login page if you are attempting > > > > > > > your logon), check the AR Mid- Tier Application Password. > > > > > > > Make sure that it is the same as that what is configured > > > > > > > in the ar.conf / ar.cfg file via the AR Server Configuration." > > > > > > > but I am pretty sure i changed the ar midtier appln > > > > > > > password , and it is same in the ar.conf file. > > > > > > > > I will check tomorrow and update in here. > > > > > > > > Thank you for your reply. Really appreciate it. > > > > > > > > On Aug 12, 7:41 pm, Joe DeSouza <joe_rem...@yahoo.com> wrote: > > > > > > > > Raj, > > > > > > > > > First of all it would be nice to know what web server > > > > > > > > you are using. If > > > > > > > you are using IIS, then > > > > > > > http://<mid-tier-server-name>/arsys > > > > > > > would be enough.. > > > > > > > > > If you are using any other server other than IIS, the > > > > > > > > default port is not > > > > > > > 80 which is assumed by the http protocol. For eg, it is > > > > > > > 8080 for Tomcat, 8090 for Websphere so in those two cases > > > > > > > your URL would turn out to be > > > > > > > http://<mid-tier-server-name>:8080/arsys > > > > > > > or http://<mid-tier-server-name>:8090/arsys respectively > > > > > > > if the > > default ports were used for these web servers. > > > > > > > > > If this is not your case (which I do not think it would > > > > > > > > be as you can see > > > > > > > the login page if you are attempting your logon), check > > > > > > > the AR Mid-Tier Application Password. Make sure that it is > > > > > > > the same as that what is configured in the ar.conf / > > > > > > > ar.cfg file via the > > AR > > Server Configuration. > > > > > > > > > Lastly, if you are using that default admin user to > > > > > > > > login, then I thought > > > > > > > you should know that the user names and passwords in > > > > > > > Remedy are case sensitive irrespective to whether the > > > > > > > database is case sensitive or not.. So it will not be DEMO > > > > > > > but Demo unless you have modified the login name in the > > > > > > > User form to be DEMO > > instead of Demo.. > > > > > > > > > Cheers > > > > > > > > > Joe > > > > > > > > > ________________________________ > > > > > > > > From: Raj <ravi6...@gmail.com> > > > > > > > > To: arsl...@arslist.org > > > > > > > > Sent: Wednesday, August 12, 2009 7:44:16 PM > > > > > > > > Subject: Mid Tier Authentication Error ARERR 9388 > > > > > > > > > Hello All, > > > > > > > > After the fresh installation of mid tier, I > > > > > > > > addedhttp://midtierserver > > > > > > > name/arsys in default webpath under advanced tab in server > > > > > > > information form through user tool and also added ar > > > > > > > system server name under all the options available in mid > > > > > > > tier configuration tool ie. Ar system Server , Preference > > > > > > > Server, Data > > Visualization Server and Homepage Server. > > > > > > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i > > > > > > > > am trying to > > > > > > > login through DEMO. > > > > > > > > > Please advise. > > > > > > > > > Thanks, > > > > > > > > Raj > > ... > > read more »- Hide quoted text - > > - Show quoted text - ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"