worked. In the midtier configuration page under AR Settings page, previously i listed port number 8080 under port column. I removed the port number, flushed the cache and tried loggin in again and it worked.
Thank you all, Raj On Aug 14, 12:04 pm, Ravi <ravi6...@gmail.com> wrote: > Where should I look then ? how can I debug this. I am getting ARERR 9388 > when i try to login. > > > > On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing <lj.longw...@gmail.com> wrote: > > I'm not sure that's a problem. I think it's just letting you know that > > there is going to be a performance hit to the server while it grabs > > definitions from the server. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Raj > > Sent: Friday, August 14, 2009 11:53 AM > > To: arsl...@arslist.org > > Subject: Re: Mid Tier Authentication Error ARERR 9388 > > > Hello All, > > Mid tier with Pre Production worked but I am having issues with test system > > now. > > > here's the mid tier log : > > > Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache > > Form images for definition, permissions , data change on server All > > Servers > > Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Form images for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Active links for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Active links for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Groups for definition, permissions , data change on server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Groups for definition, permissions , data change on server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : > > Reaping cache Roles for definition, permissions , data change on server > > All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Roles for definition, permissions , data change on server > > All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping > > cache Displayed fields for definition, permissions , data change on server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Displayed fields for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Js for definition, permissions , data change on server All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Js for definition, permissions , data change on server All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping > > cache Field maps for definition, permissions , data change on server All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Field maps for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Sysdata for definition, permissions , data change on > > server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Sysdata for definition, permissions , data change on server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : > > Reaping cache Compiled forms for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.PERFORMANCE) : > > Reaping cache Compiled forms for definition, permissions , data change on > > server All Servers Aug 14, 2009 11:47:09 AM - WARNING > > (com.remedy.log.CACHE) > > : Reaping cache Forms for definition, permissions , data change on server > > All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) > > : > > Reaping cache Forms for definition, permissions , data change on server > > All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping > > cache Html for definition, permissions , data change on server All Servers > > Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Html for definition, permissions , data change on server All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping > > cache Form fields for definition, permissions , data change on server All > > Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) : > > Reaping cache Form fields for definition, permissions , data change on > > server All Servers > > > Any idea what is the problem. > > > Thanks, > > Raj > > > On Aug 13, 5:14 pm, Raj <ravi6...@gmail.com> wrote: > > > Resolved. > > > > Windows Firewall was on. > > > > Turned it off and it worked. > > > Thank you everybody for the help. > > > > Raj > > > > On Aug 13, 11:58 am, Raj <ravi6...@gmail.com> wrote: > > > > > Sorry typing error > > > > Typo : I mentioned Authentication Server as AR System Server password. > > > > > I mentioned Authentication Server name as AR System Server name. > > > > > On Aug 13, 11:55 am, Raj <ravi6...@gmail.com> wrote: > > > > > > Hello All, > > > > > I tried all the steps , changed the application service password > > > > > and mid tier password to same one. > > > > > Didn't work out. > > > > > I mentioned Authentication Server as AR System Server password. > > > > > Also the other servers namely Ar system Server , Preference > > > > > Server, Data Visualization Server and Homepage Server , I > > > > > mentioned AR System Server for all these. > > > > > > Don't know why I am unable to make the Mid tier work ? Must be > > > > > doing something wrong. > > > > > Will dig in more and update in here. > > > > > > Any other sugestions are welcome. > > > > > > Thank you , > > > > > Raj > > > > > On Aug 12, 11:10 pm, Rosemary <rjing...@gmail.com> wrote: > > > > > > > I've noticed after installing mid-tier 7.1 that it doesn't > > > > > > automatically specify the Authentication Server on the General > > > > > > Settings tab in the Mid Tier Configuration webpage. You haven't > > > > > > mentioned that in your original post, so you might want to > > double-check. > > > > > > > Regards, > > > > > > Rosemary > > > > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <ravi6...@gmail.com> wrote: > > > > > > > Thank you Joe for your reply. > > > > > > > > I am using IIS(6.0) with TOMCAT(5.5). > > > > > > > I used the user name Demo but now DEMO, Sorry for typing > > > > > > > mistake earlier during posting. > > > > > > > > Also without using port number 8080 , i am getting the login > > page. > > > > > > > Previously I used to usehttp://midtierservername:8080/arsys > > > > > > > but with that i am getting page cannot be displayed page. > > > > > > > > so I removed the 8080 and i was able to get mid tier login page. > > > > > > > > Also i changed password to a common one. But I will cross > > > > > > > check what you mentioned: > > > > > > > "If this is not your case (which I do not think it would be as > > > > > > > you can see the login page if you are attempting your logon), > > > > > > > check the AR Mid- Tier Application Password. Make sure that it > > > > > > > is the same as that what is configured in the ar.conf / ar.cfg > > > > > > > file via the AR Server Configuration." > > > > > > > but I am pretty sure i changed the ar midtier appln password , > > > > > > > and it is same in the ar.conf file. > > > > > > > > I will check tomorrow and update in here. > > > > > > > > Thank you for your reply. Really appreciate it. > > > > > > > > On Aug 12, 7:41 pm, Joe DeSouza <joe_rem...@yahoo.com> wrote: > > > > > > > > Raj, > > > > > > > > > First of all it would be nice to know what web server you > > > > > > > > are using. If > > > > > > > you are using IIS, then http://<mid-tier-server-name>/arsys > > > > > > > would be enough.. > > > > > > > > > If you are using any other server other than IIS, the > > > > > > > > default port is not > > > > > > > 80 which is assumed by the http protocol. For eg, it is 8080 > > > > > > > for Tomcat, 8090 for Websphere so in those two cases your URL > > > > > > > would turn out to be http://<mid-tier-server-name>:8080/arsys > > > > > > > or http://<mid-tier-server-name>:8090/arsys respectively if the > > default ports were used for these web servers. > > > > > > > > > If this is not your case (which I do not think it would be > > > > > > > > as you can see > > > > > > > the login page if you are attempting your logon), check the AR > > > > > > > Mid-Tier Application Password. Make sure that it is the same > > > > > > > as that what is configured in the ar.conf / ar.cfg file via the > > AR > > Server Configuration. > > > > > > > > > Lastly, if you are using that default admin user to login, > > > > > > > > then I thought > > > > > > > you should know that the user names and passwords in Remedy > > > > > > > are case sensitive irrespective to whether the database is > > > > > > > case sensitive or not.. So it will not be DEMO but Demo unless > > > > > > > you have modified the login name in the User form to be DEMO > > instead of Demo.. > > > > > > > > > Cheers > > > > > > > > > Joe > > > > > > > > > ________________________________ > > > > > > > > From: Raj <ravi6...@gmail.com> > > > > > > > > To: arsl...@arslist.org > > > > > > > > Sent: Wednesday, August 12, 2009 7:44:16 PM > > > > > > > > Subject: Mid Tier Authentication Error ARERR 9388 > > > > > > > > > Hello All, > > > > > > > > After the fresh installation of mid tier, I > > > > > > > > addedhttp://midtierserver > > > > > > > name/arsys in default webpath under advanced tab in server > > > > > > > information form through user tool and also added ar system > > > > > > > server name under all the options available in mid tier > > > > > > > configuration tool ie. Ar system Server , Preference Server, Data > > Visualization Server and Homepage Server. > > > > > > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am > > > > > > > > trying to > > > > > > > login through DEMO. > > > > > > > > > Please advise. > > > > > > > > > Thanks, > > > > > > > > Raj > > ... > > read more »- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
