Remember your Requester Table is referencing SHR:ConsolidatedList, my guess is your true Help Desk case Number is not being populated on the SHR:ConsolidatedList entry (Record Entry ID)
Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of JLK jl Sent: Friday, August 14, 2009 6:51 AM To: arslist@ARSLIST.ORG Subject: Fwd: FW: Urgent Help needed ** Hi List, ARS 6.3 ITSM 6.0 I have a web service through which I am trying to raise remedy tickets. The tickets are successfully getting created but I am not able to open those tickets from the Remedy Requester page(after double clicking the tickets from the Remedy Requester page) It is throwing an error as given below. Can you please help me on this. Thanks & Regards, Kiran _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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