Hi Jack,

 

We are using VMWare to run our applications machine. It is ESX Ver3.5
and our organization is shortly going to upgrade to 4. This version
allows more resource allocation in terms of CPU and RAM. Currently we
have 4 x CPU and 4GB RAM and have 65 fixed and 80 floating licenses
allocated of which, at peak, around 90% of both are concurrent. We
elected to run our db cluster as physical machines. Reason being that
our guys doing the VM install and support were not confident that the
fail over would be as quick and stable. Also, I am able to allocate 15gb
of RAM to my db immediately. Our ITSM installation is new and the db is
small at this point as we have only been running for 4 months, logging
around 15,000 per month at this point.

 

Virtual is a great concept but if not setup \ administered correctly,
you can have issues. We found out the hard way that the vm environment
was over committed and when one of the hosts went down, the others could
not take up the guests and our server died. The support had to do some
smart shuffling to get us running again, so check these type of things.
Also, networks can play havoc with the vm environment because internally
the system runs on a networking system and our entire vm environment
went down when the network guys took down the network for maintenance. 

 

Under normal circumstances, she runs fine, she is quick.

 

 

Kind Regards,

Basil Webster

Remedy Developer


Siemens Southern Africa

IT Solutions and Services (Pty) Ltd

Infrastructure Operations

300 Janadel Avenue, Halfway House, 1685

T : +27 11 652 7523
F : +27 86 506 2883
M : +27 82 452 9389
basil.webs...@siemens.com <mailto:basil.webs...@siemens.com> 
www.siemens.co.za

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, August 25, 2009 12:20 AM
To: arslist@ARSLIST.ORG
Subject: Anybody running their prod system on VMWARE?

 

How well is it performing?  How many users are you supporting?  Are you
using it for all servers, the database, app or web?  Any issues w/ BMC
support?

Doing some homework, thanks for your help.

Jack Covert

Corporate IT

Remedy Support Team

Remedy Support Team Home Page

http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page

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