Hi Alli have a very basic question in ITSM.group notifications, do they use the
group id or the group name? we have an issue where one of my colleagues wants
to put the group names the same as group id for example if the group id is 1234
he has named the groups 1234 as well, although the Long Group Name is set
properly for example Company->Org->Group Name. This is the name that shows up
in the Assigned Group field. The other problem is that he has named two groups
the same for different companies.for example Company1->Org->Finance and
Company2->Org->Finance.We are not using Multi-tenancy at the moment and it does
not matter if people from one company can see incidents raised by the second
company.
My question is: what is the accepted wisdom for naming groups in ITSM ( we are
using v7.1) and will this group naming scheme work for notifications.
Many thanks
Shafqat Ayaz
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