Hello list.
Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related “AST…” form rather than the “BMC…” class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The “AST…” form should only be displayed if launched from within the CI Viewer. The normal “BMC…” class form should be opened when interacting directly with the CMDB. Here’s what I have so far: 1. I added a new (Display Only) attribute to “BaseElement” named “z1D_CI_Action” 2. On “Window Open”, I need to set this field with a value of “CI_VIEWER” ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the “On Window Open” condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with “CI_VIEWER”, I can then have AL workflow perform a lookup in “SHR:SchemaNames” to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
